We're working with a growing managed services business in Brisbane that's looking to add an experienced Senior Cloud Engineer to its team.
This is a hands-on technical role, focused on supporting customer cloud and infrastructure environments, managing complex escalations and improving the reliability and performance of managed services.
The Role
You'll act as a senior technical escalation point within the engineering team, working across a range of customer environments.
The role will involve:
- Providing L3 support and resolving complex cloud and infrastructure issues.
- Supporting and troubleshooting Azure, AWS and hybrid environments.
- Managing critical incidents, including P1/P2 escalations and root cause analysis.
- Identifying recurring issues and implementing permanent solutions.
- Reviewing infrastructure, security and operational performance.
- Improving automation, monitoring, documentation and overall service delivery.
- Providing technical guidance and mentoring to other engineers.
- Working directly with customers to manage technical issues and escalations.
About You
We're interested in speaking with engineers who have:
- Strong experience within a Managed Services Provider (MSP) environment.
- Solid hands-on experience across Azure and/or AWS.
- A strong background in infrastructure, cloud operations and L3 troubleshooting.
- Experience managing major incidents, problem management and root cause analysis.
- Knowledge of Windows Server, networking, identity and backup/disaster recovery.
- Experience with automation and scripting, ideally PowerShell, Terraform or similar.
- Strong communication skills and the ability to work directly with customers.
What's on Offer?
- Permanent chance with a growing managed services business.
- Brisbane-based role with hybrid working arrangements.
- Hands-on technical position with exposure to varied customer environments.
- Opportunity to influence operational improvements and technical standards.
- Collaborative engineering team with room to develop your technical expertise.