As a Safety & Incident Response Specialist, you will help make sure travellers and Tour Directors get the right support, fast, when something unexpected happens on tour. You will report to the Director of Safety & Incident Response, based in Sydney.You will work with colleagues in Tokyo, Zurich, Panama, and Boston as part of our 24/7 follow-the-sun team, supporting all EF Tours products. The role covers proactive safety measures as well as planning and running crisis response for our guided tours around the world.

What you will do:

Run the communication systems and processes behind our 24/7 incident response setup

Manage on-tour incidents, from hotel and coach issues to medical emergencies and serious security events

Take overall ownership of global incident response during your local business hours

Build and deliver training for Tour Directors, suppliers, and internal teams on their safety and emergency roles

Work with regional operations teams to manage risk controls for hotels, activities, transportation and Tour Directors

Confirm that safety protocols are being followed, and keep policies and decisions consistent across the team

Help build a solid safety culture across EF

Apply ISO 31000 and ISO 31030 risk management standards in your daily work

Partner with Operations, Sales and regional offices to find smarter ways of working

What you bring:

Don't tick every box? Apply anyway. We care most about judgement, ownership and drive.

Excellent written and spoken English, with the ability to explain complex safety procedures clearly to Tour Directors across the world

One to three years of experience in customer service, sales, operations, or similar

A background in the safety or security industry





Solid risk judgement and a good gut instinct

Thrive on the unknown and enjoy working in emergency response

A go-getter who thinks for themselves. You spot what needs doing and get on with it, without being told every small step

Strong ownership and resilience. You make quick decisions, stay calm under pressure and follow through on every one

Sharp attention to detail and a process mindset, with proficiency in Microsoft Excel and in reading dashboards and data sets

Additional attributes:

Familiarity with ISO 31000, ISO 31030 or general risk management

A creative problem solver who can look several steps ahead

Comfort using AI and creating AI agents

Regional knowledge or tourism experience

Japanese or European language skills

Why you will love working with us:

An international career and a global network

Yearly tuition reimbursement towards your professional development

Travel opportunities linked to your role and industry conferences

Global meetings and training

Participation in our Staff Travel Experience Program once a year, travelling on one of our global tours

Seasonal office events and parties

Discounts on EF programmes for you, your friends, and your family

To be considered for this role, applicants must have the legal right to live and work in Australia.

About EF Education First:





Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

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📌 Safety & Incident Response Specialist (Sydney)
🏢 EF Educational Tours
📍 Sydney