The Medical Receptionist works within a team to offer support directly to the Practice Manager. The Medical Receptionist provides high quality Customer service, reception and secretarial services to patients, doctors and fellow colleagues at the practice, in a caring and supportive manner maintaining confidentiality of all information.

Key responsibilities

Best Practice Software experience a Must

Open and close the clinic

Greet patients and other callers at the practice in a courteous and effective manner

Answer the telephone promptly and courteously within three rings

Schedule appointments for patients

Receive and convey messages in writing, verbally and electronically including emails and faxes

Liaise with patients and their families in a compassionate manner

Liaise with doctors, other health professionals and their staff

Issue patient invoices / receipts and bulk bill as required

Enter and update patient registration details

Exercise confidentiality with regards to patient care, staff and doctors personal files

About you





Be efficient with Best Practice Software

Excellent interpersonal skills

Able to communicate effectively with a variety of people

Able to work independently or as part of a team

Proficient in the use of a keyboard

Basic knowledge of Microsoft Office programs

CPR training

Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs

Ability to prioritise and organise, with attention to detail

Maintain absolute confidentiality regarding patient and practice information

About us Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. This practice is committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

📌 Medical Receptionist (Gold Coast)
🏢 Burleigh Heads Medical Centre
📍 Gold Coast