Melbourne City Mission (MCM) is seeking an ICT Operations Support Officer to join an engaged team. You will provide Level 1 and 2 service desk support, handling onsite and remote staff across multiple locations with a solid emphasis on ITIL-aligned incident and request management. The role is full-time and hybrid, with four days onsite. A competitive remuneration package with salary packaging benefits is available, along with opportunities for learning and development in a diverse and inclusive