Coordinator, Product Management, Clerk Grade 7/8, Wollongong or Rhodes

- Help shape digital products that support more than 11,000 NSW SES volunteers in protecting communities across NSW.
- Join a growing Digital Delivery function focused on innovation, human centred design and improving operational outcomes.
- Full-time temporary opportunity until June 2028, based in Wollongong or Rhodes, with flexible working arrangements.
- Work in a volunteer-based agency supporting communities of NSW

About the opportunity

This is a greenfield opportunity and a newly created position within our Digital Delivery team. Working across a portfolio of mission critical operational systems, you will help translate complex business challenges into practical, user focused digital solutions that support emergency response across NSW.

The role brings together elements of product management, business analysis, service design and change management, providing an opportunity to contribute throughout the product lifecycle, from discovery and requirements gathering through to solution design, testing and implementation.

You will work closely with frontline volunteers, operational leaders, technical specialists and external delivery partners to understand user needs, challenge existing processes and help deliver meaningful improvements.

This is an opportunity to influence how technology supports emergency services while developing your skills within an evolving product management practice.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.





The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 11,000 volunteers and 550 staff we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

- demonstrate experience in business analysis, product management, service design or a related discipline, with the ability to investigate business challenges, identify user needs and translate findings into clear, actionable requirements;
- be confident facilitating workshops, mapping business processes, developing user stories, creating wireframes or prototypes and contributing to solution design, testing and implementation;
- demonstrate strong communication and stakeholder engagement skills, with the ability to work collaboratively with frontline users, senior stakeholders, technical teams and external delivery partners;
- bring an analytical and improvement focused mindset, with the confidence to question existing processes, explore alternative approaches and recommend solutions that balance user experience,



operational requirements and technical feasibility;
- be organised, proactive and comfortable managing competing priorities in a dynamic environment, with a willingness to learn, embrace feedback and contribute to a developing product management function;
- have experience working with digital products, agile delivery methodologies or human centred design practices (highly regarded). Experience in emergency management is not essential. We value transferable skills, fresh perspectives and a genuine interest in improving how people work.

What we can offer you

- You will enjoy a 35-hour work week with the potential for versatile work arrangements.
- You can enjoy a hybrid work environment, time in the office and time working from home.
- Attractive salary range of $116,981 to $129,492 plus 12% superannuation and leave loading.
- Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Immunisation program.

You belong here

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disabi

📌 Coordinator, Product Management, Clerk Grade 7/8 (Sydney)
🏢 NSW State Emergency Service
📍 Sydney