Veolia is a global leader in environmental solutions with over 170 years of experience, operating across 40+ countries with 220,000 employees worldwide — including 6,500 staff across 300 sites in Australia and New Zealand. Through our Water, Waste, Energy and Industrial Services, we're committed to protecting the environment and creating a more sustainable future.

The Opportunity We are seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park on a full time permanent basis. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

What's on offer

Training & development | On-the-job coaching | Supportive team environment

Attractive remuneration package | Annual performance bonus

A close-knit team environment that prioritises inclusion and collaboration

Opportunity to collaborate with and learn from a variety of departments across the business

Monthly culture days

Free in office parking

What you'll be responsible for

Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation

Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge

Maintain accurate customer records and update information in our CRM system

Process customer requests, bookings, and complaints in a timely manner

Collaborate with internal teams to ensure customer satisfaction

Use business knowledge and critical thinking to find resolutions for customers

Managing customer requests in multiple operating system

What you'll need to be successful

Previous experience in a customer service role, preferably in a contact centre environment

Experience using Google Suites is desirable

Strong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous





Excellent communication and problem-solving abilities

Typing speed of 60 wpm with an accuracy level of 80% or more

Ability to multitask and work effectively in a fast-paced environment

Ability to challenge yourself and reach KPI’s set out in SLA’s

Positive attitude and commitment to delivering outstanding customer experiences

Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders

Why Veolia? At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

Generous paid parental leave and paid volunteer days

Superannuation contributions on unpaid parental leave

Fitness Passport and discounted health insurance

Employee Assistance Program (Thrive) for you and your family

Novated leasing, and vehicle discounts

Bonus and referral programs, plus employee share plan

Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers. We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

📌 CX Frontline Consultant (Sydney)
🏢 Veolia
📍 Sydney