Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is team-oriented, supportive, and (actually) fun.

About the role The Operations team at Latitude.sh is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients. We are seeking a Senior Infrastructure Engineer to join our team. This role requires hands‑on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments.

Key responsibilities Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software

Perform and oversee rack and stack activities, hardware installation, and in‑cabinet maintenance

Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures

Install, configure, and troubleshoot Linux and Windows operating systems





Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management

Configure, maintain, and troubleshoot out‑of‑band management platforms such as IPMI/BMC

Support and improve internal operational documentation, workflows, and escalation procedures

Mentor junior team members and contribute to continuous improvement initiatives

About you Proven experience with server hardware, including diagnostics, replacements, and upgrades

Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination

Proficiency with monitoring platforms, ticketing systems, and incident handling workflows

Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning

Working knowledge of Windows Server environments

Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems

Bachelor's degree in Computer Science, Information Systems, or similar working experience

Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus

Flexible work (remote-friendly & balanced schedules)

Birthday leave

Generous parental leave program

Health & wellness program

Global team of experts who love what they do

Recognition programs

Access to an innovative and collaborative culture where your impact is visible

📌 Senior Infrastructure Engineer (Townsville City)
🏢 Megaport
📍 Townsville City