Job Identification:

217715

Job Category:

Guest Services, Operations, and Front Office

Job Schedule:

Part time

Salary

Higa Level 3

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a

Front Office / Guest Service Agent

, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Deliver a warm welcome:

Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

Support efficient check-out:

Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

Provide hotel and local knowledge:

Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

Promote hotel services:

Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

Delight our guests:

Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications





What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of

Hospitality

. Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership

. A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now

, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Previous experience in a guest service or front office role within the hospitality industry.

Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.

Proficiency in hotel property management systems (PMS) and general front office procedures.

Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.

Proficiency in English; additional languages are a plus.

Ability to work flexible hours, including nights, weekends, and holidays.

A positive attitude and a genuine passion for providing exceptional guest service.

How We’ll Help You Thrive At Hilton,



the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to recent glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global

📌 Front Office (Hobart)
🏢 Hilton
📍 Hobart