Part-time

Job Description AEC Woolloongabba is looking for an

evening Client Care Representative:

Permanent Part Time position

2pm to 11pm weekdays and 2pm to midnight Friday, Saturday & Sunday

Penalty rates apply for overtime and any after-hours work

Are you an experienced veterinary receptionist or a vet nurse looking to step away from the nursing side of the industry? The Animal Emergency Centre at Woolloongabba is looking for a new addition to our client care team.

As a 24-hour facility, a variety of shifts are required including nights and weekends, but we’re primarily looking for someone to step into night shifts with confidence

As a client care representative with AEC, you'll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners.

No two nights are ever the same, and you’ll be working with a dedicated team of vets, nurses and client care team members to provide the highest standard of care to our furry patients. Read on to see if you might be the right fit for our team:

Strong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their owners

Able to stay calm under pressure in a fast-paced workplace

Able to show initiative and forward planning when working in a wider team

Organisation and multitasking skills when tackling a list of tasks each day





Confidence working alone and during evenings

Confidence with decision making

Ability to manage multiple competing priorities – you’ll be attending to both Greencross GP Clinic clients and Animal Emergency Clients

About You:

You’re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting. To be successful in this role, you will have:

2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also considered

Strong initiative and ability to prioritise tasks in a busy environment

Excellent communication skills – both verbal and written

A reliable, positive, and proactive attitude

A natural ability to stay calm and empathetic, even under pressure

A passion for animals and delivering outstanding customer service

Benefits of a career with the Greencross Pet Wellness Company:

Discounts across the Greencross network including Petbarn stores and Greencross Vets

Career growth and development opportunities

Achieve work-life balance with a variety of shift across a 24/7 roster

Access to novated leasing, workplace benefits program and health insurance corporate rates

Access to Employee Assistance Program and wellness resources, available 24/7 for yourself and your family

Be part of a company with a commitment to giving back to the community through the Petbarn Foundation

📌 Client Care Representative (Brisbane)
🏢 Greencross Vets
📍 Brisbane