The Star Care Group About Us :

The Star Care Group are a leading disability services provider proudly based in Western Australia. We have strong values embedded within our company, such as promoting freedom of choice and empowerment for our participants. The Star Care Group delivers a wide range of services such as, therapeutic support, personal care, community support, SIL housing, and transport arrangements. In addition, our skilled workforce is the backbone of the company, delivering these services with passion, diligence, and integrity.

About You :

NDIS awareness, particularly concerning support coordination and the importance of choice and control for participants; Social Work/ DE or other allied health (disability experience) (Not necessary but desired)

Position Summary :

The NDIS Workforce Capability Framework describes this role as part of Additional Capabilities for services funded under the NDIS and applies to NDIS Support Coordinators.

The Support Coordinator Support coordinators play an important part in safeguarding a participant's well-being.

Support coordinators will often be the first to become aware of any concerns about the quality and safety of a participant's supports and services.

Support coordinators will assist participants in 'optimising' their plan, ensuring they get the most out of funded supports.

Key Requirements :

The Support Coordinator's experience will vary, but the following are preferred:

Experience working within the United Nations Convention on the Rights of Persons with Disabilities and other relevant declarations, conventions and protections for participant cohorts.





Experience working within NDIS principles and related legislative and regulatory mechanisms, responsibilities, rules and processes.

Experience working with NDIS Practice Standards and related guidance, including the Positive Behaviour Support Capability Framework.

Current and emerging best practice models and frameworks in disability and related services.

Knowledge and requirements linked to National Child Safe Standards and state requirements

Working with participant groups who may be more vulnerable to heightened risk and strategies to remove or reduce risk.

Working in situations or circumstances that may present heightened risks, for example, services delivered in segregated or closed settings.

Providing advice and consultation by making phone calls to participants, families and external service providers;

Preparing comprehensive reports in conjunction with relevant stakeholders;

Liaising with colleagues and discussing service options for participants;

Performing Support Coordination to assist participants in implementing their NDIS plan;

Coordinating services in participants' NDIS plans, including the management of complex multi-disciplinary teams

Communication – Collaborate with all stakeholders to keep them informed

Apply active listening at all times

Interpersonal skills





Project management skills – Coordination of services with multiple stakeholders

Time management

Excellent verbal and written communication skills.

Excellent critical thinking and organisational skills.

Ability to build rapport and trust with stakeholders.

Ability to problem-solve

Solid time management and ability to prioritise.

Excellent knowledge of MS Office and other basic computer programs.

Ability to work as part of a team and maintain good working relationships.

Job Responsibility :

Work Practices

The Support Coordinator will:

Connect participants with relevant services and supports

Set up appointment bookings

Help participants understand and make the most of their NDIS plan

Manage challenges in your support environment, such as access to education, health or justice services

Reduce barriers that are preventing participants from implementing or using your NDIS plan as intended

Help build capacity

Provide support to strengthen a participant's ability to design and build their support, emphasising linking a broader support system across the delivery of a complex service environment.

focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development

Apply a time-limited outcomes-focused manner with stakeholders.

Assist participants in connecting with NDIS supports, negotiating solutions with multiple stakeholders, and building their capacity and resilience.

Assist participants in developing knowledge, experience and connections with their community and broader support systems.

Work with the participant to assist them in understanding plan funding

📌 Support Coordinator (Perth)
🏢 Happy HR
📍 Perth