Our warm, energetic team is seeking an experienced and highly capable

Senior Medical Receptionist

to build out our reception leadership team at The Bennelong Medical Clinic. You will be one of 2-3 Senior Receptionists who report directly to the General Manager and Clinic Owner.

This is an opportunity to step into a key front-of-house role in a growing, well-established practice that prides itself on delivering exceptional patient care and a seamless patient experience.

Full time position is also available for the right candidate.

About the Role Our receptionists are a highly important, highly respected team members. You are the first and last point-of-contact for patients, and hold an exceptional amount of trust from both patients and doctors. As our Senior Medical Receptionist, you will be the backbone of our front desk operations—ensuring the clinic runs smoothly, patients feel supported, and the team stays organised.

You will take ownership of reception processes and help lead by example in delivering a high standard of service. We are an innovative practice, and are excited about upcoming AI supports that let our team spend more time with people and less on paperwork. Being a leader in the reception team means deeply understanding and optimising our administrative operations. You also know your team, and know how to keep them positive as we tackle the multitude of changes happening in the healthcare sector every year.

This role is for people looking for a career in healthcare operations.



Those seeking a more temporary position while undertaking their main qualification or university degree are welcome to apply for one of our junior positions when they become available.

Key Responsibilities

Managing a busy front desk and patient flow with professionalism and efficiency

Overseeing appointment scheduling and billing (including Medicare and private billing)

Help the team up skill on AI support tools being implemented throughout the practice

Supporting and guiding junior reception staff where required

Handling patient enquiries with empathy and discretion

Liaising with doctors, allied health professionals, and external providers

Maintaining accurate patient records and administrative systems

Contributing to a positive, team-oriented clinic culture

About You

Minimum

2+ years’ experience

in a medical reception role (general practice preferred)

Views this as a healthcare operations career role - not a temporary role while you are at university

Must be confident with

Best Practice / HotDoc

or similar systems

Strong understanding of

Medicare billing and private billing processes

Highly organised with the ability to multitask in a quick-paced environment

Warm, polished, and professional communication style

A natural problem-solver who takes initiative and ownership

Reliable, adaptable, and a strong team player

Why Join Us?

Supportive, close-knit team environment

Modern, well-run clinic with strong systems in place

Opportunity to step into a senior role and make it your own

Flexible employment arrangement (casual or part-time)

Convenient Gladesville location

📌 Senior Medical Receptionist (Sydney)
🏢 Top Health Consulting
📍 Sydney