The Community Experience Manager plays a central role in building a safe, engaging, and trusted digital environment for members of the ADHD Australia community on ADHD Assist. This role goes beyond moderation. It is responsible for cultivating psychological safety, supporting meaningful engagement, and ensuring members can easily access high-quality, evidence-informed resources. The position combines community leadership, member/customer experience design, and volunteer coordination. Core Purpose: To create a structured, supportive, and valuable ecosystem where members:
• Feel understood, respected, and not judged
• Can easily find trusted and relevant resources
• Experience regular progress and small wins
• Remain engaged over time
• Move from overwhelm to clarity and practical action Required Skills and Experience
• High levels of empathy and emotional intelligence
• Understanding of ADHD (lived or skilled experience)
• Strong written communication skills
• Ability to communicate calmly and clearly
• Basic data and analytics literacy – digital product/marketing experience (desireable)
• Strong organisational capability
• Capacity to manage boundaries and workload
• Experience in community, education, or support roles (desirable) Time Commitment
• Approximately 3-5 hours per week
• Preferred candidates will be able to commit to a longer-term volunteer engagement of at least 3-6 months Responsibilities 1. Psychological Safety and Moderation
• Review posts and comments regularly (3-4x/week)
• Moderate discussions in line with community guidelines
• Address misinformation and unsafe content
• Escalate safeguarding concerns where required




• Welcome new members
• Model calm, respectful, and inclusive communication 2. Membership Orientation and Onboarding
• Monitor usage reports and convert any new members who are ‘stuck’ in onboarding through email follow-ups
• Send welcome messages to new members
• Encourage early participation – find ways to track this if possible
• Support members to complete profile interests
• Maintain and optimise the “Start Here” pathway 3. Use member signals to inform Editorial Team Priorities The Community Manager uses signals from the members to identify which content themes and resources are in greatest demand and liaises with the Editor in Chief and Editorial teams to set content resource production.
• Maintain organised and well-tagged collections
• Highlight seasonal or timely content
• Identify potential super-users and community group champions
• Coordinate with the Editorial team to promote recently uploaded materials
• Produce regular resource spotlights with @everyone posts in the ADHD Assist Community feed 4. Community Engagement, Moderation, and Conversation Leadership
• Publish regular discussion prompts
• Facilitate themed conversations with support from Providers, Partners, and ADHD Australia Board
• Support expert Q&A; sessions (approx 1/quarter)




• Encourage peer-to-peer learning and story sharing in Community feed
• Monitor community feed for any breach of the member conduct standards and action as soon as practical.
• Escalate any moderation queries to the executive team 5. Engagement and Insight Reporting
• Monitor key engagement indicators, including:
• Active users
• Playlist completion
• Resource usage
• Group participation
• Identify patterns and areas of disengagement
• Conduct regular member surveys
• Monitor and respond to general member inquiries within ADHD Assist or the ADHD-assist@ shared email box.
• Prepare periodic insight reports for ADHD Australia Board papers
• Recommend improvements based on data 6. Stakeholder Liaison
- bridge between members and ADHD Australia
• Maintain regular communication with ADHD Australia Executive team
• Gather and synthesise member feedback
• Surface platform and content improvement opportunities
• Support coordination of campaigns and initiatives
• Assist with sponsor or partner activities where relevant 7. Opportunity for Digital Events and Micro-Programming
• Coordinate online events and sessions
• Support guest speakers and facilitators
• Host workshops and discussion forums
• Manage recordings and follow-up resources
• Support targeted groups (e.g. parents, young adults) 8. Platform Management and Quality Assurance
• Approve and manage groups
• Support the Editorial team with consistent tagging and organisation
• Update featured content and announcements
• Ensure the platform remains clear and accessible

📌 Community Experience Manager (Sydney)
🏢 ADHD Australia
📍 Sydney