The Director, Service Solutions leads the strategy and performance of Service Contracts and Connected Services for Volvo Trucks, Mack Trucks and UD Trucks across Region Australia and selected importer markets. The role drives sustainable growth, profitability and customer value by developing competitive service solutions and translating strategic priorities into market execution. Reporting to the Vice President Service Market and as a member of the Service Market Leadership Team, you will work closely with Dealer Principals, dealership leadership teams, sales teams and internal stakeholders to build trust, strengthen collaboration and drive an increase in service contract attachment, connected services penetration and customer lifecycle value. The role is central to the 2030 ambition of every truck being sold with a service contract and connectivity-enabled services. Service Solutions Strategy & Performance
• Lead the Service Solutions strategy across Region Australia and selected importer markets, translating strategic priorities and the 2030 ambition into measurable commercial outcomes.
• Drive service contract attachment, connected services penetration, revenue, profitability and customer lifecycle value across the dealer and fleet network.
• Establish clear performance measures and governance to strengthen accountability and market execution. Service Contracts & Connected Services
• Lead the development and optimisation of Service Contracts and Connected Services, evolving existing propositions and introducing new offers in response to customer and market needs.
• Drive adoption across company-owned and privately owned dealers, larger fleets and other priority customer segments.
• Provide direction on pricing, offer design and go-to-market approaches to strengthen competitiveness and sustainable growth. Dealer Relationships & Network Engagement
• Build and maintain strong, trusted relationships with Dealer Principals, dealership leadership teams and key stakeholders across the network.




• Act as a strategic partner to our dealerships, understanding their priorities, challenges and opportunities while identifying ways to strengthen performance.
• Establish open, constructive communication and foster a culture of collaboration, accountability and mutual respect.
• Influence and support dealerships to deliver shared business objectives, recognising the importance of partnership rather than direct operational control.
• Strengthen alignment between Volvo Group and our dealer network, ensuring dealership perspectives are understood and considered in strategic decisions Commercial Capability & Insights
• Build proactive, data-driven commercial capability across the dealer network and regional teams.
• Use customer, sales and market insights to identify opportunities, performance gaps and targeted actions.
• Lead new commercial initiatives and capabilities aligned with the Service Market roadmap. Financial & Market Performance
• Own functional financial performance, including budgets, revenue, profitability, pricing effectiveness and commercial growth.
• Monitor customer, market and competitive trends to inform priorities and investment.
• Maintain accountability for sustainable growth and overall commercial performance Educational Qualifications
• Tertiary education in Business, Management or Sales – desirable
• Trade certificate in the automotive industry – desirable Business skills & attributes
• Demonstrated commercial leadership experience, ideally within automotive, heavy equipment or a related industry.
• Strong strategic and commercial acumen, with experience translating strategy into measurable business outcomes.
• Proven ability to lead through influence across complex dealer, customer and stakeholder environments.
• Strong capability in commercial analysis, pricing, market development and performance management.
• Demonstrated people leadership and capability development.
• Customer-focused, team-oriented and outcomes-oriented leadership style.
• Strong communication and stakeholder management skills.

📌 Service Solutions Director (Brisbane)
🏢 Volvo Trucks Australia
📍 Brisbane