IT Operations Analyst

Location:
Sydney NSW & Surrounding Areas

Requirements:
Relevant Bachelor's Degree / Diploma or Equivalent Experience Company Description Geekify, founded in 2017 in Australia, has grown from a repair-focused business into a leading micro-tech service provider offering end-to-end 360-degree IT support. The company is dedicated to simplifying customers’ lives by resolving technology issues efficiently and reliably. Geekify works closely with partners, franchisees, and a strong network of IT professionals to address the evolving needs of diverse clients. As Australia’s leading IT service provider, Geekify embraces challenging technical problems and promotes a collaborative, customer-first culture. Job

Requirements:
The Role As an IT Operations Analyst, you will serve as the operational backbone of our technical deployment and systems health. You will act as the vital bridge between software development teams, infrastructure environments, and business end-users. This is an autonomous role perfect for an analytical problemsolver who excels at managing identity and access controls, coordinating application releases, running setting checks, and keeping technical workflows operating seamlessly.

Key Responsibilities
• Software & Operational Oversight:



Monitor software development release cycles, tracking functional readiness, bug fixes, and deployment progress.
• User Provisioning & Access Administration: Manage user accounts, role-based access control (RBAC), and platform credentials across development and operational environments following established security guidelines.
• Testing & Defect Reporting: Perform User Acceptance Testing (UAT), exploratory testing, and operational regression checks, accurately logging defects and proposing system workflow improvements.
• Incident Escalation & Triage: Act as the Level 2 triage point for technical issues, managing operational escalations and delegating bug resolution items to development teams.
• Standard Operating Procedures (SOPs): Create, update, and enforce operational guidelines, deployment checklists, and system support documentation. What We Are Looking For:
• Tech Expertise: Proven hands-on experience in application support, access control administration, deployment testing, and incident triage workflows.
• Communication & Coordination

Skills:
Outstanding interpersonal skills with the ability to bridge non-technical business requirements and software development teams.

📌 Information Technology Operations Analyst (Sydney)
🏢 Geekify
📍 Sydney