Job Title: Customer Service Support Representative

Location: Athol Park, SA

Job Type: Casual, with a pathway to full-time

Hours: Monday to Friday, 9:00am – 5:00pm

Pay: $50.60 per hour

About the role

Join our Customer Service team in a fast-paced manufacturing environment. As a Customer Service Support Representative, you’ll play a pivotal role in keeping customer orders moving smoothly from order to delivery.

You’ll take ownership of key order processing and customer communication activities, freeing our Customer Service Representatives and Team Leaders to focus on complex requests and customer relationships.

This role starts as a casual position, with the opportunity to move into a full-time position for the right person. If you’re accurate, organised and love helping customers, we’d like to hear from you.

What you’ll do

- Coordinate and progress allocated Batch 1 activities, following up outstanding actions to minimise delays
- Accurately enter and validate customer orders, flagging discrepancies before they cause rework
- Set up and onboard customers on our online order platform, and provide basic platform guidance
- Action automated notifications and advise customers of revised delivery dates or pricing discrepancies using approved templates
- Monitor customer responses so no query is left outstanding, and escalate to the right person when needed
- Support the wider Customer Service team during busy periods




- Spot recurring issues and suggest improvements to processes and the customer experience

About you

Essential:

- Strong customer focus and a commitment to service excellence
- Excellent attention to detail and accuracy
- Strong organisation, prioritisation and time-management skills
- Clear, professional written and verbal communication (phone and email)
- Ability to manage multiple priorities in a fast-paced setting
- Ownership, accountability and good judgement on when to escalate
- Confidence using multiple systems and quickly learning new ones
- A positive, proactive, team-oriented approach

Highly regarded:

- Previous experience in customer service, order management, customer support or sales support
- Experience in manufacturing, supply chain, logistics or production environments
- Experience with SAP and/or Dynamics 365
- Experience processing customer orders and managing delivery requirements

Systems you’ll use

SAP, Dynamics 365, Microsoft Office (Outlook, Excel, Word, Teams), iSpek and our online order platforms. Training will be provided, so you don’t need to know them all already.

Why join us

- Clear pathway from casual to full-time employment
- Stable Monday to Friday, business-hours schedule (9am – 5pm)
- Collaborative team that supports each other
- Training and development on industry systems

Job Types: Full-time, Temporary

Pay: $50.60 per hour

Expected hours: 38.0 per week

Work Location: In person

📌 Customer Service Support Representative (Athol Park)
🏢 Nest Labour
📍 Athol Park