Job Description
– Sales Operations & Business Coordination

Location:
Mahape ( Navi Mumbai)

Experience:
4 to 8 years Key Performance Areas (KPA) &

Key Responsibilities
(KRA)

Skills:
business coordination,sales coordination,sales coordinator,post sale support,performance monitoring,sales,sales support,tender management
• Sales Data Management & Monitoring
• Monitor sales activities and maintain accurate reports, dashboards and performance trackers.
• Track missing information, report corrections and incomplete updates and ensure the concerned team closes them on time.
• Tracker & Excel Automation
• Create and improve trackers, dashboards, formats and automation tools for better monitoring and reporting.
• Weekly BD Reviews – All Regions
• Coordinate review meetings, maintain action trackers and ensure timely closure of review points.
• Business Risk & Gap Monitoring
• Identify and track hot cases, orders, execution, invoicing and payment follow-ups and business opportunities and take corrective actions.
• Performance Monitoring
• Prepare analysis reports to review team-wise and region-wise performance.
• Tender Management
• Search tenders, prepare technical and commercial documents, coordinate bidding till closure and EMD collection.
• Special Projects & Business Coordination
• Handle special enquiries, BOQs, portal submissions, documentation and coordination activities from enquiry stage till order closure.
• Client Visit Planning & Monitoring
• Plan and assign weekly client visit targets based on sales data,



follow-up requirements and business opportunities. Monitor visit completion and outcomes.
• Sales & Marketing Support
• Share company profiles, promotional mails and product details with clients.
• Seasonal Greetings / Invites
• Coordinate seasonal greetings, event invitations and customer communication activities across all regions.
• Digital Enquiry Handling
• Manage IndiaMART, website and online enquiries, coordinate required details, follow up with concerned teams and track closure status.
• Incentive Sheet Management
• Prepare and update region-wise incentive sheets accurately.
• Drafts
• Draft important emails, letters, MOMs, Implementation Notices and other formats and templates.
• Issue Resolution & Escalation Management
• Identify, coordinate and resolve sales reporting, client, commercial and internal issues. Bring critical issues to management's attention.
• KPA-KRA & Tracker Monitoring
• Prepare KPA/KRA formats and monitor progress regularly.
• Client Registration & Portal Management
• Manage vendor registration processes for current clients, tender portals and client procurement platforms.
• Training & Team Support
• Train and guide team members on report updates, tracker formats, data entry and new processes to ensure correct implementation.
• Commercial Documentation, Payment & Order Tracking
• Review and coordinate payment, outstanding, PBG/security cheque and USD fluctuation details from Work Orders, invoices and ledgers.
• Track pending commercial actions until closure

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