The Quantified Web | Adelaide | Full-time, 38 hours a week | $80,000–120,000 plus super The Quantified Web (TQW) is an Adelaide-based Google Ads agency approaching its tenth year in business. We manage around 45 Google Ads accounts per month with a small fully remote team. We are tech-savvy and use technology, including AI, to extend what our team can do, so that our clients get exceptional value from their engagement. We are hiring an Account Manager who owns the client relationship and the outcome behind it, and who will grow into a Manager role. Your role as an Account ManagerClients stay with an agency when they know who is looking after their account, understand what is happening and trust that both problems and positive feedback will be raised early and proactively. Our technical specialists deliver the work, and our systems handle routine checks and reporting. This role sits between them and the client: you decide what needs attention, brief the team, explain the results and make sure the work gets finished. You will start in Client Success Coordination and Account Management roles and take on more management scope as you demonstrate the skills below. You will be reporting directly to the agency Director. What you will doEngage directly with clients as their first point of call
• Run client performance meetings and proactively seek to have conversations with clients irrespective of whether results are good or bad.
• Write client updates, summaries and recommendations that are accurate, transparent and supportive of the clients' goals.
• Investigate underperforming accounts: suggest the cause, decide what to do, specify tasks and tell the client what is happening next.
• Focus on the retention of clients; by securing the right work on their accounts, completed on time, and by offering clients continuous confidence, reassurance and a friendly working atmosphere Coordinate the work
• Coordinate weekly planning across client accounts.
• Work with the technical team: set priorities, give clear instructions, check that work is complete and correct, and raise issues with them directly.
• Escalate errors, risks and improvement ideas as soon as you see them, so they can be fixed quickly.
• Use Claude with connected tools (MCP and connectors) to investigate problems across systems, prepare for client meetings, draft communications,



and streamline the process of working across a large number of tasks at once Help the business grow
• You may be asked to attend some networking events and meet prospective clients as a peer. Do you pride yourself on these skills? We are looking for you
• Proactiveness. You spot problems before the client does and act without being told.
• Going further for clients. You follow work through to the outcome the client needed.
• Early escalation. You internally report errors, risks and ideas promptly for visibility to the technical team and director.
• Client-facing confidence. You can explain Google Ads performance to business owners, in a Zoom meeting, over the phone, in an email or Slack communication, and say what happened, why, and what comes next. If you don't know the answer to a technical question, you are able to find the answer from the technical team and then explain it to the client.
• Excellent communication. Writing is accurate, well structured and carefully checked. Meetings are engaging and kept on track.
• A drive to close tasks off. You finish things, confirm they are finished and record them.
• Comfortable working in a tech-augmented team. You work well with technical specialists and use AI tools as part of your work. You take responsibility for the accuracy of what you send to clients.
• Hands-on experience using Claude with connectors or MCP (for example Google Ads, Google Sheets, Slack, Confluence, Monday.com or Gmail), and the ability to use those tools to investigate and solve complex, multi-step problems.
• Working knowledge of Google Ads (Search, Shopping and Performance Max) and the metrics that matter to both ecommerce and service clients.
• Experience in an agency, client services or account management role, or evidence that you have done the work above in another setting. We weigh evidence of the traits above more than years of experience or formal qualifications. You do not need to be a hands-on Google Ads implementer.



You do need to understand the platforms well enough to work out why something has gone wrong, ask the technical team the right questions and explain the answer to a client. What makes you successful in this roleYou will be considered successful in the role if clients are retained and happy with TQW service, tasks are clear to the technical team, enough valuable tasks are completed each month for our clients, and tasks are closed off. Your remuneration
• $80,000–120,000 plus superannuation, set by demonstrated experience and skill.
• The role is fully remote, working in Australia as an Australian employee.
• A defined career path and coaching from the Director into agency management with more scope at each stage.

How to apply
• Complete the SEEK questions and the additional questions below as part of your application.
• Shortlisted applicants record short video answers, then attend an interview.
• Final candidates provide referees. Applications without answers to the written questions will not be considered. Applicants must have unrestricted Australian working rights. Applications close at 5:00pm ACDT on Friday 20 November 2026. Account Management questionsAnswer each question using one real example and no confidential details.
• How have you handled a situation where you noticed a problem with a client's account before the client did?
• Can you describe a time when you went above and beyond to get an exceptional result for a client?
• Have you ever helped to improve a process that led to better client delivery? What was your part in that?
• When you've had a client whose results dropped, how did you find the cause, and what did you tell the client?
• Describe a time when a technical colleague needed to change or redo work since it was leading to poor client outcomes. How did you explain what was needed, and what happened?
• What is the most complex or interesting problem you solved using an AI tool? Employment and experience questions
• Which statement best describes your right to work in Australia?
• What is your expected annual base salary?
• How many years' experience do you have in account management?
• How many years' experience do you have with Google Ads?
• How comfortable are you with using new technology and AI?
• How much notice are you required to give your current employer?

📌 Account Manager, Google Ads Agency (Australia)
🏢 The Quantified Web
📍 Australia