The Langham Hotel Melbourne is currently looking for a part-time Concierge to join our team. You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting chance for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated. This position is an integral part of a high performing hotel team, and a key contributor to the hotel’s ongoing success. Your Responsibilities Will Include
• Offer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.
• Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings.
• Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages. Maintain a stamp bank with domestic and international postage for guest purchase.
• Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings,



and special events held in the hotel and the city. For this role, your attributes will be inclusive of the following:
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Thorough knowledge of the city and its attractions.
• Extensive knowledge of the hotel, its facilities and services.
• Excellent telephone etiquette.
• Availability to work a variety of shifts including weekends and public holidays. In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about ‘Knowing our Guests and Building Great Memories’. This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department If you think this is the right role for you, apply now Come join our team HYGIENE AND GROOMING
- Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage. EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.

📌 Concierge (Melbourne)
🏢 Langham Hospitality Group
📍 Melbourne