JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
As a Workplace Experience Coordinator at JLL, you'll be the central point of contact for workplace operations on site, bringing together vendor coordination, supply management, and day-to-day administrative support to keep the workplace running smoothly. You'll be the familiar face that employees and visitors turn to, resolving issues with building services, overseeing cleaning and maintenance partners, and ensuring every space reflects the quality our clients expect. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this role is central to creating that environment every single day. What sets JLL apart is our culture of collaboration, and you'll work closely with facility services, technical support, and management teams to maintain a safe, comfortable, and welcoming workplace for all.

An overview of the role:
Maintain and prepare conference rooms, including scheduling, setup, and ensuring a polished, welcoming space for every meeting.
Manage inventory levels for technical, office, and pantry supplies, anticipating needs before they arise.
Resolve day-to-day building service issues spanning janitorial, mailroom, copier, and conference room needs.
Coordinate and schedule office and building activities, keeping operations running smoothly behind the scenes.




Partner with facility services, technical support, and management teams to maintain a safe, comfortable environment for everyone on site.
Conduct weekly facility walkthroughs and support HSE (Health, Safety, Environment) deliverables.
Serve as the primary liaison with cleaning providers and other vendor partners, ensuring quality standards are consistently met.
Bring workplace experience initiatives to life, from office events to sustainability programs, creating a positive environment.
Guide new hires through orientation, showcasing the site and introducing them to available services and amenities.

Sounds like you? This is what we are looking for:
Experience in facilities-related services or workplace management.
Demonstrated ability to coordinate effectively with vendors and building management teams.
Strong organizational skills with the ability to multi-task and prioritize while maintaining accuracy and consistency.
Professional communication skills, both spoken and written.
Working knowledge of Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook).
A natural people person who finds fulfillment in creating experiences that go beyond what's expected.
A flexible, positive attitude when managing shifting daily priorities.
Experience identifying and implementing facility-related improvements on site.
Familiarity with supporting health, safety, and environmental (HSE) initiatives, and English language proficiency where applicable to the site's operations.

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.



Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ542385
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading qualified services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Workplace Ambassador (Melbourne)
🏢 Jll
📍 Melbourne