**Key Responsibilities** + Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively. + Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams. + Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions + Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local + Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management. + Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders. + Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements + Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval. + Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.



**Required Experience** + 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services. + Understanding of Australian and New Zealand payments schemes and clearing arrangements. + Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms. + Experience supporting business-critical applications in a highly regulated environment. + Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives. + Proven track record managing production incidents, operational risk, and service resilience. + Knowledge of technology governance, change management, risk frameworks, and operational resilience. + Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences. + Robust analytical, problem-solving, and decision-making capabilities. + Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments **Skills** + Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services + Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms + XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs. + Production Support: L1/L2 incident resolution and log triage + Regulatory Reporting:



APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements. + Business Continuity and Disaster Recovery #LI-Hybrid #LI-RW2 ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Technical Analyst (Officer) (Sydney)
🏢 Citigroup
📍 Sydney