Victoria, Canada Irregular,Full-Time
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• Save job Program Share on social media Category Call Taker / Dispatcher Requisition number EB26493(e) Date posted 11/04/2026 If you have already applied via the BCEHS careers site, please do not apply again here as it will create a duplication If you have already applied for LANGFORD Dispatch Operations Center in the last two months, please refrain from applying again for this posting. Duplications do not increase your applications visibility and may create errors. Emergency Medical Call Taker (EMCT) BC Emergency Health Services Langford, BC (Vancouver Island) Upcoming Career Opportunities For APRIL 12, 2027 -Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees In The Following Dispatch Operations Centre
• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1 (If you are interested in the Vancouver or Kamloops locations, please apply separately on their postings. We do not have the capacity to move or add applications from one posting to another) Who You Are You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services. What You’ll Do The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 9-1-1 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker What You Bring Initial

Qualifications:
• Completion of Grade 12 or equivalent
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
• 2+ years’ experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English
• Minimum typing speed of 30WPM (net)
• Valid Medical Priority Dispatch System (MPDS) certification. Although not a requirement, those candidates with current MPDS certification will be given preference and priority. (To obtain or learn more about the MPDS certification, visit: Courses
- Priority Dispatch. Please email a copy of your MPDS certification to PCCP Recruitment .) Additional Skills & Knowledge
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.). Skills Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:
• Keyboarding and Data Entry
• Listening
• Reading Comprehension Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com/) Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check clearance by their designated date prior to their start date. AFTER you've applied: Please email a copy of your Basic First Aid and CPR-C Certificate (or higher i.e. OFA2, EMR, PCP) with subject:



"BCEHS EMCT First Aid: EB26493 BCEHS (pe)
- your name" to: [email protected] Please add this address to your address book to ensure any communication is not filtered to your spam/junk folders Next Steps In The Recruitment Process
• Shortlisted candidates will receive an email invitation to complete the CritiCall assessment online. To be considered for this position, you must pass this assessment. You will be given up to three (3) hours to complete the assessment.
• Successful candidates will then be asked to complete a pre-screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.
• Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an observation shift, where you will listen to live calls while paired with an experienced call-taker. NOTE: BCEHS does NOT reimburse, arrange or organize for travel or relocation. All costs incurred due to travel or relocation are the responsibility of the candidate.
• As a final step, you will be invited to a behavioural based interview What We Bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Generous vacation entitlement
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type
Irregular, full-time Wage: $36.24 hourly

Location:
Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1 Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12-hour day shifts, followed by 2x 12-hour overnight shifts, then 6 days off ) Start Date: April 12, 2027 What We Do BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment. Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate. INTERNAL BCEHS/APAD CANDIDATES: please apply via the BCEHS intranet to be considered. Any internal applications via this portal will not be eligible for review *
* EXTERNAL CANDIDATES: If you have already applied via the BCEHS hiring portal,



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📌 FULL TIME Irreg Emergency Medical Call Taker (Australia)
🏢 Sanya’k̓ula
📍 Australia