Company Description RADPAIR is a technology startup transforming radiology reporting through medical dictation, report generation, and generative AI. Built by radiologists for radiologists, our mission is to reduce friction in the reporting workflow and create technology that makes a meaningful difference in how radiologists work. We’re collaborative, fast-moving, and growing — and we’re looking for people who want to grow with us. Position Overview The Implementation & Support Lead owns and drives the technical execution of client onboarding, implementation, and post–go-live support for RADPAIR’s AI-powered radiology platform. This role sits within the Implementation & Support function and serves as the primary lead for client deployments, integrations, and adoption support. Implementation & Support Leads work directly within client environments to ensure smooth integrations, rapid issue resolution, and successful product adoption. The role requires close collaboration with Engineering, Implementation & Support, and Operations to translate real-world client needs into reliable deployments and continuous product improvement.

Key Responsibilities
Client Implementation
• Own and drive the technical execution of client implementations from kickoff through go-live and stabilization.
• Work closely with internal teams to configure and deploy solutions aligned with client workflows, technical environments, and interoperability requirements.
• Identify and escalate technical or process-related roadblocks, ensuring resolution with minimal impact to timelines.
• Support integrations with RIS, PACS, EHRs, and other third-party systems in collaboration with Engineering.
• Ensure implementations meet defined success criteria for performance,



reliability, and client readiness. Client Support
• Provide hands-on technical and operational support to clients.
• Serve as the primary technical escalation point for implementation
- and integration-related issues within defined support workflows, driving timely resolution to minimize client disruption and ensure continuity of clinical operations.
• Troubleshoot workflow, configuration, integration, and environment-specific challenges.
• Coordinate with Engineering to triage bugs, manage technical escalations, and communicate resolution timelines.
• Proactively monitor technical health during onboarding and early adoption.
• Document issues, resolutions, and recurring support patterns to improve platform reliability and support efficiency. Training & Enablement
• Develop, adapt, and maintain client-facing documentation, guides, and training materials.
• Deliver client training sessions tailored to radiology workflows and technical environments.
• Support ongoing enablement efforts to ensure sustained adoption and effective platform use. Cross-Functional Collaboration
• Collaborate with cross-functional teams to ensure alignment between client expectations, project plans, and technical delivery.
• Partner closely with Engineering, Implementation & Support, and Operations to surface technical feedback,



implementation learnings, and support insights.
• Contribute to continuous improvement of implementation processes, tooling, and internal playbooks. Qualifications Required
• 4+ years of experience in implementation, deployment, integration, or client-facing technical roles within SaaS, healthcare IT, or enterprise software.
• Hands-on experience working with healthcare or enterprise system integrations.
• Experience supporting clients through post–go-live stabilization and ongoing technical support.
• Proven ability to manage multiple concurrent client engagements in a fast-paced workplace.
• Experience collaborating with Engineering and Product teams to resolve technical issues.
• Excellent communication, organization, and interpersonal skills.
• Comfortable working in a fast-paced startup environment with shifting priorities.
• Proficient in project management tools such as Linear, Asana, Jira, Trello, or similar platforms. Preferred
• Background in radiology operations, imaging informatics, or clinical imaging, such as RIS/PACS administration or prior clinical experience (e.g., CT, MRI, ultrasound, or radiologic technologist).
• Strong understanding of HL7, DICOM, FHIR, or other healthcare interoperability standards.
• Bachelor’s degree in Computer Science, Health Informatics, Business, or a related field.
• Demonstrated experience in designing and delivering client training programs, including curriculum development, documentation, video tutorials, and other instructional materials.
• PMP or other relevant certification.
• Experience working with globally distributed teams.

📌 Implementation & Support Lead (Australia)
🏢 RADPAIR
📍 Australia