Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have a 12-month contract opportunity for a Team Manager to lead our Mental Health Consultant team.

The Team

Manager is responsible for leading, developing, and supporting a high-performing team of mental health consultants to deliver quality, client-focused and compliant service outcomes. This role provides operational leadership, performance management, coaching and stakeholder engagement to ensure service delivery aligns with organisational objectives, business requirements, WorkSafe obligations and mental health best practice.

If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day,



as well as offering opportunities for career development.

How you'll make an impact

- Lead and manage the day-to-day workflow of the team to ensure effective output and consistent service standards.
- Provide clear, engaging and supportive leadership to promote accountability, performance, and best practice in mental injury claims management.
- Work with the Branch Manager to identify individual, team, and business capability gaps and implement appropriate development and training strategies.
- Ensure the team delivers timely, effective and client-focused services that meet internal standards and stakeholder expectations.
- Analyse team performance, trends and projections to identify opportunities for improvement and future planning.
- Use both qualitative and quantitative data to monitor team performance and ensure alignment with organisational objectives.
- Drive innovation, continuous improvement and best practice across mental health claim management processes.
- Act as a key point of contact and subject matter expert for stakeholder feedback. Use insights to improve service delivery, claims outcomes and stakeholder satisfaction.
- Provide monthly KPI reporting and performance updates to senior leadership.
- Implement remedial actions where required to address performance issues and strengthen service outcomes.
- Oversee recruitment, onboarding and offboarding processes in collaboration with Talent Acquisition to ensure smooth workforce transitions and team stability.

About you

- Qualifications: Relevant role-related tertiary qualifications such as tertiary qualification in Psychology, Social Work,



Mental Health Nursing, Counselling, or another mental health related discipline. A mix of clinical and rehabilitation experience is highly regarded
- Leadership Experience: Demonstrated leadership and people management
- Mental Health Experience: Experience in a mental health, allied health, claims or service delivery environment.
- Industry Knowledge: A solid understanding of Workers Compensation legislation and claims processes.
- Claims Management Process: Strong understanding of mental injury claims management, service delivery and stakeholder engagement.
- Interpersonal Skills: Excellent communication skills to engage with staff and external stakeholders effectively.
- Collaboration: Experience working with internal stakeholders to support various business areas.
- Time Management: Exceptional organizational and time management skills.

To apply Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal chance employer (Minorities/Females/Veterans/Disabled)

📌 Team Manager (Melbourne)
🏢 Gallagher
📍 Melbourne