**Additional Information** **Job Number** 26143615 **Job Category** Rooms & Guest Services Operations **Location** 31 Wheat Road, Sydney New S 2000, Australia
VIEW ON MAP (https://www.google.com/maps?q=31%20Wheat%20Road%2C%20Sydney%20New%20S%202000%2C%20Australia) **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. **CURATING ORIGINALITY TAKES TALENT** W Sydney located at 31 Wheat Road is on the lookout for a Part Time Bell Captain to join our team, reporting to the Chief Concierge or their designate. This integral role is responsible for leading the Bell team ensuring a seamless arrival and departure experience for all guests. Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Bell Captain to join our team, reporting to the Chief Concierge or their designate. **JOB SUMMARY** + Oversees the delivery of luggage handling, guest transportation, and personalised service in line with the W brand's Whatever/Whenever philosophy. + Provides expert local knowledge, anticipates guest needs, and ensures all interactions are delivered with energy, professionalism, and personality. + Oversees daily operations of bell services, ensuring smooth coordination and prompt service delivery. + Schedules, trains, and supervises team members, ensuring full coverage for arrivals, departures, group pulls, and VIPs. + Greet guests and inform them of property amenities, services,



and hours of operation, and local areas of interest and activities. + Open doors and assist guests/visitors entering and leaving property. + Assist with luggage storage and retrieval. + Transport guest luggage to and from guest rooms and/or designated bell area. + Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. + Assist guests with directions. + Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. + Communicate parking procedures to guests/visitors. + Follow up with guests to ensure their requests or problems have been met to their satisfaction. **JOB REQUIREMENTS** + High school diploma or GED equivalent. + Minimum 2 years of experience in Guest Services, Bell Desk. + 1 year in a supervisory or team lead capacity preferred. + Previous experience in a luxury/lifestyle hotel is highly desirable. **ADVANTAGES** + Discounts on hotel rooms including all properties within the Marriott International group,



for you and your family & friends + The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International + Discounts on food & beverage across all our hotels + Recognition programs to keep you motivated + Enjoy your birthday off with birthday leave + Wellbeing & mindfulness programs to ensure you stay healthy + Employee Assistance Program + 'Great Places to Work' certified **MI RECOGNITION** Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. **MI CAREERS SOCIAL MEDIA ACCOUNTS** Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram **CTA TO LEARN MORE** Visit whotels.com/careers to learn more about our workplace culture and career opportunities. **DIVERSITY AND INCLUSION STATEMENT** Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

📌 Bell Captain (Sydney)
🏢 Marriott
📍 Sydney