Ability Action Australia is growing and we’re looking for a proactive, people-focused individual to join our Concierge Team.
You’ll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.
This is an office-based role in Penrith or Alexandria where being responsive, organised, and outcome-focused makes a real impact. Please include your location in your application.
What you’ll be doing
You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.
Key parts of the role include:
- Reaching out early via phone, SMS, and email
- Guiding conversations toward an appointment in a supportive way
- Following up to gather information and keep momentum
- Managing referrals, updates, and bookings in systems
- Coordinating with clinicians to prioritise appointments
What’s in it for you
- Meaningful work where you can see the impact of what you do every day
- Career growth across Ability Action Australia and the wider MedHealth group
- Ongoing training and development to build your skills and confidence
- Outstanding benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)
- Options for salary packaging, novated leasing, and additional leave purchase
📌 Concierge Officer (Penrith)
🏢 Ability Action Australia
📍 Penrith
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