Salary: $70,000 per year + Superannuation

About Us

VIVO Packaging is a Melbourne-based packaging supplier providing food packaging, custom-printed flexible packaging, and a wide range of packaging solutions to businesses across Australia.

We are looking for a detail-oriented, reliable, and proactive Bilingual Sales & Order Coordinator to join our growing team in Keysborough.

Key Responsibilities

- Respond to customer enquiries via email, phone, and website, providing product recommendations and quotations.
- Proactively follow up on sales enquiries, quotations, and existing orders while maintaining strong customer relationships.
- Process customer orders, ensuring accuracy in product specifications, quantities, pricing, and delivery requirements.
- Coordinate with overseas manufacturers and our Australian team to manage production schedules and deliveries.
- Maintain customer and order records using Zoho and assist with general sales administration.

Requirements

- Excellent English communication skills and fluency in Mandarin, with the ability to handle customer emails and phone calls independently.
- Solid attention to detail, organisational skills, and time management.
- A proactive, responsible attitude with the ability to work independently and follow through on tasks.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Valid Australian working rights.

Highly Regarded





- Previous experience in the packaging industry, particularly food packaging, flexible packaging, or custom-printed packaging.
- Outstanding English communication skills and experience dealing with Australian customers.
- Experience in B2B sales, sales support, order processing, or import/export operations.
- Familiarity with Zoho Inventory or similar business management systems.
- Basic marketing, Canva, or graphic design skills.

Packaging industry experience is preferred but not essential. Product and system training will be provided.

What We Offer

- A stable, full-time, office-based position in a supportive team environment.
- Comprehensive product and business system training.
- Opportunities to develop your skills in customer relationship management, sales, and business operations.

Pay: $70,000.00 per year

Application Question(s):

- Which suburb do you currently live in, and are you able to commute to Keysborough regularly for this role?
- Are you fluent in both spoken and written Mandarin Chinese?
- Are you fluent in both spoken and written English?

Experience:

- sales coordination, order management or customer service: 1 year (Preferred)

Language:

- Chinese (Required)
- English (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Bilingual Sales & Order Coordinator – Mandarin/English (Keysborough)
🏢 Vivo Packaging
📍 Keysborough