Administrative Employer: QCIF Digital Research Ltd For: Academy for Collaborative Research Infrastructure (ACRI)Reports to: Senior Program Manager Employment Type: Full-Time, Fixed-Term (2 years)
Location:
Fortitude Valley HQs with options for hybrid remote working arrangements. Very occasional interstate travel and out-of-hours work may be required to support conferences, events, workshops and stakeholder meetings. Salary Range: $95,000
- $105,000 per annum, plus 12% superannuation About ACRIThe Academy of Cooperative Research Infrastructure (ACRI) is an independent, not-for-profit, organisation established in 2023 to serve the research infrastructure community.ACRI was established to address a critical gap in the support and recognition of research infrastructure specialists within the higher education and research sectors. These professionals, who blend technical expertise with essential business and customer service skills, are vital to advancing research. Yet traditional career paths in academia often fail to acknowledge their unique contributions, leading to challenges in career progression and talent retention. The Academy was created in response to the long-standing challenge of how best to develop and nurture the research infrastructure workforce. ACRI represents a dedicated voice and community for research infrastructure specialists. Its purpose is to advocate for clear career progression paths, tailor professional development opportunities to the specific needs of the workforce and foster a community of peers for effective knowledge diffusion. About NCRIS and Microscopy Australia The National Collaborative Research Infrastructure Strategy (NCRIS) is an Australian Government program that funds and coordinates major scientific facilities, equipment, and digital platforms across the country. It supports over two dozen active projects spanning supercomputing, biotech, and environmental monitoring, connecting thousands of researchers and industry experts to drive innovation. Microscopy Australia empowers Australian science and innovation by making advanced microscopes accessible to all researchers. It is a consortium of university-based microscopy facilities united by values of collaboration, accessibility, excellence and innovation. Each year, over 4,000 researchers from universities and industry use our instruments and expertise in facilities around Australia. Moreover, 150,000 trainee microscopists around the world use our online training tools. On behalf of the national research infrastructure workforce, Microscopy Australia together with ACRI, secured NCRIS investment to fund a program of activity that will recognise and further develop the said workforce. It is the lead agent in administrating the NCRIS funding. Position Purpose This is an exciting opportunity to contribute to the growth of Australia's research infrastructure workforce. Working closely with the Senior Program Manager and Executive Director, the successful candidate will help deliver programs, events and initiatives that support the professional recognition, development and career progression of research infrastructure staff nationwide. The Program Officer works with the Senior Program Manager to supports the delivery of workforce development initiatives for the research infrastructure sector.



The role is responsible for the day-to-day administration of membership services, drafting and scheduling communications and social media content, events coordination (including the annual conference), and the administrative support of professional development and fellowship programs. The Program Officer works closely with the Board, members, partners, speakers, facilitators, fellows, committee members and external stakeholders to ensure high-quality program delivery and member experience. The position requires attention to detail, the ability to tailor communication to a diverse group of stakeholders across a variety of channels, strong organisation skills, and the ability to manage workload in a dynamic environment.
Key Responsibilities
1. Professional Development Program Administration
• Support administration of professional development programs and training activities.
• Coordinate participant registrations, communications and attendance tracking.
• Liaise with facilitators, trainers and partner organisations.
• Maintain learning records and participant databases.
• Support evaluation and reporting activities.
• Assist with preparation of program resources and materials.2. Fellowship Program Administration
• Coordinate operational administration of fellowship programs.
• Coordinate fellowship application processes and associated documentation.
• Support assessment panels and selection processes.
• Coordinate communications with applicants, fellows and mentors.
• Maintain fellowship records and reporting data.
• Assist with fellowship events, networking activities and evaluation processes.
• Support monitoring of fellow progress and program outcomes.3. Governance, Reporting and Operational Support
• Maintain program records, registers and documentation.
• Assist with committee and working group administration, including meeting logistics, minute taking and post meeting activities.
• Support monitoring and reporting against program deliverables and KPIs.
• Prepare routine reports, briefing materials and presentations.
• Contribute to continuous improvement of systems, processes and member services.
• Ensure activities are undertaken in accordance with organisational policies and procedures.4. Communications and Social Media
• Draft and schedule newsletters, member updates, website content and promotional materials.
• Coordinate social media content calendars and scheduling.
• Maintain communication assets and mailing lists.
• Monitor engagement metrics and prepare communications performance reports.
• Ensure information across communication channels remains current and accurate.
• Support promotion of organisational programs, events and member achievements.5. Events Coordination
• Support the end-to-end administration for events, webinars, training, workshops and meetings.
• Support planning and delivery of the annual conference including:
• Coordinate registrations,



attendee communications and event logistics.
• Liaise with speakers, sponsors, exhibitors and venue providers.
• Coordinate event documentation, run sheets, and evaluation activities.
• Support virtual and hybrid event delivery where required.
• Maintain event records and prepare post-event reports.6. Membership Administration
• Coordinate membership administration processes, including applications, renewals, invoicing, database maintenance and reporting.
• Maintain accurate membership records within the organisation's CRM and membership systems.
• Respond to member enquiries and provide high-quality customer service.
• Support onboarding of new organisational and individual members.
• Prepare membership reports, statistics and insights to support organisational planning and reporting.
• Assist in implementing member engagement initiatives and campaigns.
• Support membership retention and growth activities. Selection Criteria Essential
• Administration or program coordination: Demonstrated experience coordinating administrative processes and supporting the delivery of programs, projects, events or services in a multi-partner environment.
• Stakeholder engagement and customer service: Demonstrated ability to build positive relationships and provide high-quality support to members, customers, participants and stakeholders.
• Communication
skills:
Excellent written and verbal communication skills, including experience preparing communications, newsletters, website content or promotional materials.
• Organisation and time management: Demonstrated ability to manage multiple priorities, meet deadlines and maintain a high level of accuracy and attention to detail.
• Digital Systems Capability: Experience using business systems such as CRM platforms, event management systems, learning management systems, Microsoft 365 applications and social media platforms.
• Initiative and Problem Solving: Demonstrated ability to exercise sound judgement, work independently and identify opportunities to improve processes and service delivery. Desirable
• Experience working in a professional association, not-for-profit, membership-based organisation, university or research environment.
• Experience supporting conferences, training programs or fellowship/scholarship programs.
• Experience with website content management systems and email marketing platforms.
• Understanding of the Australian research and/or Higher Education ecosystem.
How to apply
Please submit:
• A current resume (maximum 4 pages); and
• A cover letter (maximum 2 pages) outlining your suitability for the role and providing examples of how your skills, experience and achievements align with the selection criteria. For a confidential discussion
about the role
, please contact Merryn Ballantyne, Senior Program Manager, National Research Infrastructure, . Key Relationships Internal
• Senior Program Manager
• Executive Director
• ACRI Board
• ACRI Working Groups and Committees External Members
• Fellows and applicants
• Speakers and facilitators
• Sponsors and partners
• Service providers and venues
• Universities, research organisations and professional bodies Applications will be assessed on a rolling basis

📌 Program Officer (Brisbane)
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📍 Brisbane