Permanent Full Time | 40 hours per week with monthly ADO

Monday-Friday, 8:30am-5:00pm
$30.75 - $34 per hour plus salary packaging & super

About the Role

Join the State-wide Equipment Program (SWEP) and help support Victorians living with disability, long-term health conditions, or age-related needs to access essential equipment and modifications. This rewarding administrative role combines customer service, application processing, and stakeholder liaison to help people maintain their independence, safety, and participation in the community.

Key Responsibilities

- Process funding applications to program guidelines
- Assess consumer eligibility for subsidies
- Liaise with consumers, clinicians and suppliers
- Manage phone enquiries and shared inboxes
- Maintain accurate records and documentation
- Deliver timely and professional customer service

Skills & Experience

- Proficient in Microsoft Office Suite
- Strong administration and data entry skills
- Excellent customer service and communication
- Empathetic and solutions-focused approach
- NDIS sector knowledge desirable, not essential

Culture & Advantages

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Fitness Passport membership
- Staff rewards and recognition programs
- Free onsite parking
- Hybrid work from home and office rotation after training

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Karolina Wilanowska, Team Leader – Safety Link Assist on 03 5333 8*** for a confidential discussion.





We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Ballarat Region Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Uniquely located within easy access to Melbourne, Ballarat has some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

📌 Administration Officer (Ballarat)
🏢 Grampians Health
📍 Ballarat