Faculty/Directorate

Students

School/Function

Student Services

Contract type

Permanent

Location of vacancy

Penrhyn Road, Kingston Hill

Actual hours

37

Salary from

30,067.00

Salary to

33,812.00

Posted Date

04/11/2026

Closing Date

22/11/2026

Ref No

5025

Documents

- Candidate Pack Professional Services (PDF, 10784.32kb)
- Students - 8004932_8001473_8004981 - Grade 5 - Course and Student Administrator - Nov26 - Job_Ref_5025 (PDF, 225.92kb)

The Role A vacancy has arisen for a suitable candidate within the busy Course and Student Administration (CSA) Team in Student Services. CSA provides second line professional support of the highest quality, maintaining a student-focused customer support service with a responsive and adaptable approach to course and student administration. The team is responsible for the accurate and timely progression of student records so the successful candidate will work closely with the University’s Student Records System (SITS). You will develop and maintain good knowledge and understanding of course provision, design and delivery for the university portfolio of programmes to enable the delivery of a high-level customer service throughout the student lifecycle. The post holder will also provide excellent support to academic and professional staff across the university.

The Person The successful candidate must be able to work effectively and proactively as part of a team. Educated to at least A Level or equivalent, you will demonstrate high level skills in communication and excellent attention to detail. You are able to listen and respond effectively to queries, including those from students, academic colleagues and other staff members, within and outside of the directorate.





You will excel at working collaboratively and prioritising competing deadlines when needed. You will be able to demonstrate excellent customer service skills and have experience of providing professional support and advice in a similar or related environment, in fulfilment of the essential and desirable qualities on the person specification.

Directorate/Function The Students Directorate delivers a seamless, high-quality experience for all current and future students to ensure they are sought after through supporting their access, participation, and success. This in turn creates a culture of high performance that is inclusive, innovative, ambitious and enterprising.

The Students Directorate provides the University’s first- and second-line services for students incorporating Course Support and Administration, the Information Centre, Library and Learning Services, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure they are supported and enabled to fully engage with and succeed in their studies.

Further information

There are three roles available, all with a pro rata starting salary of £30,067 per annum.

- 1 x full time until July 2028
- 1 x 0.5 FTE permanent
- 1 x 0.54 FTE permanent

The fixed-term post is available to cover maternity leave and is expected to be held for the full duration. However, should the substantive post-holder choose to return to work earlier,



this appointment may be terminated, subject to a one-month notice period. The Course and Student Administration team are based at both Penrhyn Road and Kingston Hill campus and the successful candidates may be asked to work at either site. Interviews are expected to be held week commencing 30th November 2026.

For informal enquiries please contact Piers Pittom, Course and Student Administration Manager.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is significant to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email [email protected] or call the HR Shared Services team on 020 8417 3118.

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