Providing quality, effective and timely Business Support and Customer Service.Your current company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Logan to recruit a Business Support Officer for a temporary contract until April 16th 2027.

Your new role

As a Business Support Officer, you will provide efficient administrative and customer service support to a busy operational team, ensuring customer requests are accurately recorded, monitored and actioned within required timeframes. You will manage enquiries from internal and external stakeholders, maintain records, registers and business documentation, and support the delivery of services through the effective use of corporate systems and databases.

Key responsibilities include

- Responsible for logging, monitoring and updating customer requests submitted by the elected members to the Roads Group Customer Service inbox or Road Maintenance inbox.
- Maintain up-to-date procedures, guidelines, processes, forms and other relevant documentation relating to the delivery of business-related services within the branch and provide advice and guidance to staff on using them as required.
- Attend to general enquiries from internal or external customers and provide advice and assistance in a friendly, courteous, accurate and professional manner.
- Actively monitor customer requests ensuring they are entered into the corporate IT system within set performance time limits. Ensure the customer is advised immediately once a request is generated.
- Maintain up-to-date registers for branch assets, both acquisition and disposal.

What you'll need to succeed To be successful in this role,



you will demonstrate:

- Demonstrated experience in a business support, customer service and/or administrative role in a professional or government environment, preferably with experience in local government environmental planning, environmental projects or services.
- Demonstrated proficiency in the use of computer applications and systems with practical experience in the use of databases to an advanced level and competent application of Microsoft Office software, and systems (such as Pathway, Works Order System, GIS and DM etc.).
- Quality verbal and written communication skills, including the ability to prepare or assist in the preparation of reports, communication material and presentations, and establish and maintain effective working relations with a range of clients.
- Ability to work successfully within a multidisciplinary environment and communicate effectively with people at all levels and to make prompt reliable decisions within the bounds of allocated responsibilities.
- Excellent customer service skills with the ability to deal with front-line customer enquiries at off-site locations in a professional and tactful manner, and make prompt and reliable decisions within the bounds of allocated responsibilities and delegations.

What you'll get in return

This role offers you an hourly rate of $36p/h + super, an opportunity to progress your career with a Local Government organisation.

What you need to do now

If you're interested in this role, click "apply now" to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

📌 Business Support Officer (Queensland)
🏢 Hays
📍 Queensland