APS4 & APS5 Complaints Officer - Richmond

APS4 & APS5 Complaints Officer - Richmond
Reasons to Apply - At a Glance

- Australian Citizenship is essential, offering you the chance to contribute to national initiatives while accessing secure, long-term career opportunities in the public sector.
- Play a key role in delivering impactful digital transformation within a major Federal Government Agency that supports Australians living with disability.

Your New Company
Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level. You will be responsible for

- Support the coordination of complaints received by the NDIA, including resolving at point of entry, assessing, recording and referring as required.
- Contact relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalate complaints in accordance with established Agency complaint handling processes.
- Contribute to record keeping activities to ensure team records are accurate and current.
- Coordinate correspondence, briefing and reporting functions to the branch as needed.

What You Will Need to Succeed
The successful applicant will demonstrate:

- Australian Citizenship is required for this role.
- Demonstrated experience working in complaints, investigations, or regulatory roles,



with proven capability of managing complex, sensitive, or escalated cases from intake through to resolution.
- Proven ability to handle a variety of tasks, manage sensitive information, maintain records, and ensure compliance with procedures while adjusting to changing priorities or emerging challenges.
- Proficiency in using CRM systems, databases, and communication tools to track and resolve complaints efficiently.
- A robust understanding of or experience working with, people with disabilities, the disability sector, or similar health-related environments.

The Logistics

- 6-month contract
- APS4Pposition: $43.82 per hour + Super.
APS5 Position: $55.24 Per hour + Super
- Hybrid working arrangement.
- Opportunities available in Geelong, Broadmeadows and Richmond, Victoria.
Please note: There are two roles available at APS4 and APS5 level. Please let me know which role you are applying for.

What You Will Get in Return

- An opportunity to progress your career with a large Federal Government agency.
- The ability to contribute to meaningful, large-scale digital transformation, where you'll gain hands-on experience in strategic programme delivery and stakeholder engagement.
- Regular contact with consultants throughout the duration of your assignment.
- Online time sheet submission and approval.
- Work-from-home flexibility.
- Weekly pay cycle.

What You Need to Do NowIf this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role.

📌 &Complaints Officer - Richmond (Yarra Park)
🏢 Hays
📍 Yarra Park