At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. Ranked among the top 50 universities globally, we attract the highest potential students from Australia and around the world. Our researchers tackle the biggest economic, business, and social challenges with partners around the world. Position Summary The Claims Administrator provides proactive, accurate, and confidential administrative support to the Claims Team. The role is responsible for coordinating the administrative progression of employee pay claims, maintaining accurate records, preparing standard correspondence and documentation, monitoring workflows, and following up on outstanding actions to support the timely resolution of claims. The position works closely with the Claims Team, Payroll Compliance, Finance, Salaries, and other stakeholders to ensure claims are progressed efficiently and records are maintained in accordance with established processes. The role reports to the Claims Manager within the People & Culture, Quality and Compliance Team. This is a casual role working full-time hours (35 hours per week) until the end of 2026. This role will:
• Manage claims intake, acknowledge new claims, and complete initial administrative triage.
• Coordinate claim workflows by tracking progress, maintaining action logs, and following up on outstanding items.
• Maintain accurate, confidential records, trackers, file notes, and claim documentation.
• Prepare and proofread standard correspondence, remediation letters, and claim-related documents for review.
• Liaise with employees and internal stakeholders to obtain information and coordinate administrative processes.
• Update reports, monitor claim status and ageing,



and support process improvements.
• Ensure compliance with confidentiality, record-keeping, health and safety requirements, and UNSW policies and values. A person engaged is generally expected to have the following skills and

experience:
• Relevant qualification with robust administrative work experience.
• Strong attention to detail and organisation skills
• Excellent level of skills in Microsoft Office software and other applications/databases. Additional Pre-employment checks required for this position:
• Nil Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks:
• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments Compliance with the necessary combination of these checks is a condition of employment at UNSW. The University reserves the right not to proceed with any appointment. If you require any further information regarding the role, please contact Elin Michaj-Engelin via [email protected]. To submit an application for the role, please do so via the 'Apply Now' button. Please note, no applications will be accepted via email. #LI-DNI

📌 Claims Administrator (Sydney)
🏢 UNSW
📍 Sydney