About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. You can find out more about our Ministers, leadership and entities here: Department of Government Services. About the Group
- Consumer Affairs and Local Government We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians. Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department’s emergency management responsibilities to improve practical outcomes for the community.

About the Role
The Portable Rental Bonds Officer is a critical operational role required to support the successful administration, governance and continuous improvement of the Portable Rental Bonds Scheme (PRBS), which commenced on 1 July 2026. The role provides dedicated operational capability to ensure the scheme is delivered efficiently, consistently and in accordance with legislative, policy and governance requirements. Reporting to the Manager, Portable Rental Bonds Scheme, the position serves as the primary operational coordination and support function for the scheme, providing specialist expertise across case management, scheme monitoring, reporting, stakeholder engagement, debt management administration, assurance activities and continuous improvement initiatives. The role is also a key liaison between RTBA Operations, Customer Care, Digital Services and external service providers,



ensuring issues are resolved efficiently and opportunities for service enhancement are identified and implemented. The position is essential to sustaining business-as-usual operations and supporting the ongoing maturity of the scheme. Without dedicated operational resources, accountability for scheme administration, reporting, customer escalations, process improvement and governance activities would be fragmented across existing teams, creating risks to service delivery, customer outcomes, compliance and operational efficiency. Desirable Requirements
• Experience in a regulatory, statutory authority, financial services or public sector setting.
• Knowledge of the Residential Tenancies Act 1997 (Vic), the Residential Tenancies Bond Authority, or comparable legislative and regulatory frameworks.
• Experience supporting the administration of customer transactions, debt management, or similar schemes.
• Experience analysing operational performance data and preparing reports, dashboards or performance metrics to support decision-making and continuous improvement. This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia. For more information, please see the Position Description

How to apply
Apply before the advertised closing date 11:59pm on Thursday, 19th November 2026. All applications should include:
• a resume; and
• a cover letter which addresses the key selection criteria (within three pages). Other relevant information To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

📌 Portable Rental Bonds Officer (Melbourne)
🏢 State Government Of Victoria
📍 Melbourne