About the role

The Executive, Aged Care Services leads Mercy Community’s residential aged care and community aged care services as one integrated portfolio. As a member of the Executive Team, the role ensures older people receive secure, high-quality, person-centred care and can move smoothly between home-based support and residential care.

The role is accountable for clinical governance, quality and compliance with aged care legislation and the strengthened Aged Care Quality Standards, and for the growth and financial sustainability of both service streams, in line with Mercy Community’s mission, values and strategic goals.

Salary commensurate with experience plus superannuation plus salary packaging available

This role duties includes but not limited to:

- Develop and deliver the Aged Care Services operational plan, aligned to Mercy Community’s Strategy.
- Lead residential aged care and community aged care as an integrated continuum, with clear referral and transition pathways between home-based support and residential care.
- Identify and evaluate growth opportunities, including new services, service redesign, partnerships and capital development.
- Work with the Director of Mission, Identity & Formation to integrate pastoral care, spiritual care and mission formation across residential and community aged care.
- Ensure decision-making reflects Catholic ethics, Catholic Social Teaching and the dignity of every older person.
- Provide operational oversight of all residential aged care homes, including occupancy, admissions, care delivery and hotel services.
- Ensure care minutes targets and 24/7 registered nurse requirements are met.
- Deliver approved Star Ratings across residents’ experience, compliance, staffing and quality measures. Oversee accurate and timely AN-ACC funding classification and reporting through the National Aged Care Mandatory Quality Indicator Program.
- Lead home and community aged care services, including the Support at Home program and the Commonwealth Home Support Programme (CHSP).




- Ensure accurate care management, budgeting, pricing, claiming and participant statements under Support at Home.
- Grow the client base through referral relationships, My Aged Care and local community engagement.
- Maintain a strong clinical governance framework across both settings, reporting to the Board and relevant Board Sub-Committees.
- Oversee incident management, including the Serious Incident Response Scheme (SIRS), open disclosure, complaints and feedback.
- Use quality indicators, audits and resident and client feedback to drive continuous improvement.
- Monitor revenue, occupancy, unspent funds, and act early on variances.
- Ensure accurate government claiming, accommodation payments (RADs/DAPs) and fee management in line with legislation.
- Build effective relationships with the Aged Care Quality and Safety Commission and the Department of Health, Disability and Ageing.
- Partner with People & Culture on workforce planning, recruitment, retention and capability, including the Pacific Australia Labour Mobility (PALM) scheme.
- Set and monitor KPIs for direct reports through supervision, team meetings, training, formation and performance appraisals in accordance with Mercy Community policies and procedures.
- Contribute as an active member of the Executive Team to organisation-wide planning, decision-making and performance.
- Prepare high quality reports and papers for the CEO, Executive Team, Board and Board Sub-Committees within required timeframes.
- Ensure compliance with the Aged Care Act 2024, the strengthened Aged Care Quality Standards, the Statement of Rights and the Code of Conduct for Aged Care.
- Lead preparation for,



and responses to, Aged Care Quality and Safety Commission audits, assessment contacts and provider registration requirements

About you

As the successful applicant, you will possess

- Tertiary qualification in nursing, health, aged care management, business or a related discipline.At least 7 years’ senior leadership experience in aged care, including multi-site operational responsibility.
- Demonstrated experience leading both residential aged care and home or community care services. Sound working knowledge of the Aged Care Act 2024, the strengthened Aged Care Quality Standards, AN-ACC, Support at Home and CHSP.
- Proven record of achieving accreditation, quality and regulatory compliance outcomes.
- Strong financial management experience, including management of significant budgets and government funding models.
- Demonstrated ability to lead clinical governance and manage clinical and operational risk.
- Outstanding leadership capability and a proven record of developing and inspiring a cohesive, high-performing team. Excellent written and verbal communication skills, with demonstrated ability to prepare high-quality reports and briefings for Executive and Board audiences.
- Proven experience and personal ethics and values that model Mercy Community’s mission, values and culture.
- Knowledge of the principles of Catholic Social Teaching.
- Current driver licence and the ability to travel across Queensland, including overnight stays.
- Ability to obtain and maintain a positive Aged Care worker screening/clearance and any other legislatively required personal history screening.
- Postgraduate qualification in health management, business (MBA) or similar. (Desirable)
- Current registration as a Registered Nurse with AHPRA. (Desirable)
- Experience in and understanding of a Catholic or faith-based not for profit. (Desirable)
- Experience leading service growth, transformation or major change programs. (Desirable)

📌 Executive, Aged Care Services (Nudgee)
🏢 Mercy Community Service
📍 Nudgee