THE ROLE

Marion Leisure & Fitness Centre (MLFC) is a busy community hub delivering health and fitness services to the local community. The Customer Care Coordinator is a key part of the centre’s leadership team, responsible for all frontline services including customer care, café and merchandise.

Reporting to the Centre Manager, you will lead and develop the customer care team, making sure every member and guest receives the highest level of service. You will manage the day-to-day frontline operation, support membership and program promotion, and take ownership of team culture, performance and development. This role also includes direct rostered customer service shifts. This is a part-time opportunity offering 25 hours per week, providing great work-life balance for the successful candidate.

Key responsibilities include:

- Lead the performance, culture and development of the customer care team
- Manage frontline operations, POS data integrity and end of day banking, investigating any variances
- Coordinate customer feedback through email and AskNicely, resolving concerns professionally
- Work with the Centre Manager and Health & Fitness Director to achieve sales targets and reduce member cancellations
- Oversee café food safety compliance and the centre’s merchandise and product range
- Recruit, onboard, coach and roster staff
- Champion a positive work health and safety culture across the centre

SKILLS AND EXPERIENCE

Successful candidates will also have, or be willing to obtain:

- (HLTAID003) Provide First Aid or equivalent
- (HLTAID001) Provide CPR or equivalent
- Minimum 2 years’ experience within the health and fitness industry, hospitality industry or equivalent
- Excellent interpersonal skills and highly developed communication skills





To view the position descriptions for this role, please visit our website at

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 175 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

ADVANTAGES WITH THE Y

- Paid Parental Leave Top-Up – From 1 January 2027, we top up government Parental Leave Pay to bring you closer to your usual pay, with 12 weeks for primary carers and 2 weeks for secondary carers (eligibility criteria apply).
- Free Access – Free casual entry to YMCA SA managed recreation centres, including the gym, group fitness, swimming and stadium sports, plus free entry for up to 5 people from your household when they visit with you (maximum 2 adults).
- YMCA SA Discounts – 20% off registered programs for you and your immediate family,



such as swimming lessons, birthday parties, OSHC and Vacation Care, plus 20% off café food and merchandise.
- Health and Wellbeing – Free, confidential Employee Assistance Program (EAP) support for you and your immediate family, 24/7, plus a free flu vaccination each year.
- Career Growth Opportunities – Free, on-demand YLearn courses in leadership, wellbeing, workplace skills, and digital and AI, with ongoing opportunities for career and skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Tyler Godfrey on (08) 8294 6488 or [email protected].

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close on 20th of November 2026.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. All candidates are appropriately screened and are in the right roles, including:

- National Police Check (issued in the last 6 months)
- DHS Working with Children Check
- International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.

Pay: $33.58 per hour

Benefits:

- Employee discount
- Gym membership

Work Location: In person

📌 Customer Care Coordinator - Marion Leisure and Fitness Centre
🏢 YMCA of South Australia
📍 Marion