- Employee membership to Gym and Aquatic Facilities
- Opportunities available to grow and advance your career
- Access to employee Health & Wellness Programs

Frontline Supervisor - Casual

- YMCA Aquatic and Event Services Ltd
- SA Aquatic and Leisure Centre, Oaklands Park SA
- Adelaide Aquatic Centre, North Adelaide SA

The Frontline Supervisor is responsible for the day-to-day management of the frontline team, ensuring smooth operations at reception, membership services, and customer interactions. This role provides hands-on support to MSOs and CSOs, ensuring staff are delivering exceptional customer service and effectively handling enquiries, sales, and retention efforts.

Essential Criteria

- Exceptional customer service. With the ability to problem solve and communicate effectively with customers and team members.
- Confident conflict resolution skills.
- Strong sales and customer service background preferable in the fitness industry.
- Proficient computer skills - Microsoft Office - Outlook, Word, and Excel.
- Experience with handling cash, point of sale and EFTPOS transactions.
- Basic knowledge of CRM systems and customer management tools.
- Flexibility to pick up extra shifts as they arise when required.
- You must be reliable and able to work autonomously.
- Confident & enthusiastic
- Have a willingness to support others, work cooperatively as part of a team and be adaptable.
- Ability to coach and mentor junior staff.
- Be self-motivated with excellent personal presentation and a positive and professional attitude

Desirable Criteria





- Previous experience working as a supervisor in a team setting, fostering a positive & professional culture.
- Must have a pro-active attitude
- Attention to detail and accurate data entry skills
- Must be reliable, responsible & punctual
- Willingness to learn and ability to communicate effectively
- Confident, positive disposition
- Ability to work in a diverse environment
- Work well under pressure

Qualifications

- Current National Police and Working with Children Checks
- Current Provide First Aid and CPR Certification
- Current Chief Fire Warden Certification

Benefits

- Opportunities available to advance your career
- Access to all centre facilities as part of employment
- Access to employee Health & Wellness Programs
- Employee discounts on products
- Employee Assistance Program offering counselling and support services.
- Complimentary annual flu shots.

How to Apply

To apply please attach a cover letter and resume to your online application.

Only those eligible to work in Australia need apply for this position.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role.

Child Safety; SSALC/Y Aquatic s committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.

YMCA Aquatic and Event Services Ltd are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

Please Note: Interviews may commence before the closing date.

📌 Frontline Supervisor (Oaklands Park)
🏢 Y Aquatic
📍 Oaklands Park