Moonlight Bay Suites is urgently seeking an enthusiastic and experienced Receptionist/ Guest Service Agent. You must be motivated, driven, with an excellent attention to detail.
Our hotel consists of a 62- self-contained hotel apartments overlooking the spectacular Roebuck Bay in the heart of town a fun place to live, work, experience and explore the beautiful Kimberley region.
Key responsibilities & requirements:
- Minimum 1 year previous experience in a similar role is preferred including reservations, group bookings, room allocation, accounts and payments handling
- Requires at least 3 months commitment preferably already in Broome or Kimberley area in Western Australia.
- Ensuring guest satisfaction and product quality standards are met, ability to demonstrate a commitment to outstanding customer service;
- Experience in Property Management System (PMS) is essential for the role;
- Enjoy working as part of a team but also possess the ability to work autonomously;
- Resolving guest complaints, and addressing feedback;
- Excellent communication skills (both written and verbal);
- Strong organizational skills with clear focus on quality and standards;
- Ability to be flexible with shifts, a 7-day rotating roster including weekends, evenings and early mornings is required.
Please include a cover letter with your application (including details of your availability to relocate). Only short-listed candidates with full working rights for Australia will be contacted.
Job Type: Casual
Pay: $37.08 per hour
Advantages:
- Employee discount
Ability to commute/relocate:
- Broome WA 6725: Reliably commute or planning to relocate before starting work (Preferred)