Retail Manager – Mad Mex Canberra

Mad Mex is currently seeking an experienced and motivated full-time Retail Manager to manage and oversee the operations of our store in Canberra, ACT.

Company Background

At Mad Mex, we're passionate about bold, vibrant flavours and bringing Australia the freshest Baja-style burritos, prepared with care using authentic Mexican ingredients.

With over 75 locations across Australia and ambitious plans for growth, Mad Mex is committed to delivering quality products, excellent customer service and a welcoming experience for every customer.

We're known for our fresh ingredients, vibrant atmosphere and commitment to providing customers with an enjoyable dining experience. We take pride in our team, product quality and the standards we maintain across our stores.

About the Role

This is a full-time position offering 38 hours per week. The successful applicant must be available to work a flexible roster, including weekends and public holidays as required.

As Retail Manager, you will be responsible for managing the overall operations of the Mad Mex store, overseeing business performance, managing inventory and purchasing, developing sales and marketing strategies, and recruiting, training and supervising staff.

You will also be responsible for maintaining financial records, managing budgets, controlling operational costs and ensuring the store complies with company policies, food safety requirements and workplace health and safety regulations.

Salary: $75,000–$80,000 per annum + 12% Superannuation.

Key Responsibilities

- Planning, organising and controlling the overall operations of the Mad Mex retail outlet.
- Determining product mix, stock levels and service standards to meet customer demand and business objectives.
- Monitoring financial performance, including sales targets, profit margins, budgets and operational costs.
- Managing labour costs, sales performance and operating expenses to achieve store revenue and profitability targets.
- Formulating and implementing purchasing policies, managing supplier relationships, and overseeing the ordering and receiving of products.




- Monitoring inventory through regular stocktakes, maintaining appropriate stock levels and implementing strategies to minimise product loss, food wastage and unnecessary expenses.
- Setting and reviewing product prices in accordance with company policies, business objectives and market conditions.
- Developing and implementing local marketing, promotional and advertising strategies to increase sales, attract customers and improve customer retention.
- Organising product displays and merchandising activities to maintain the store's presentation in accordance with Mad Mex brand standards.
- Recruiting, selecting, training and supervising employees to ensure effective store operations and high service standards.
- Preparing staff rosters, allocating duties and managing work schedules to ensure appropriate staffing levels.
- Monitoring employee performance and providing ongoing guidance, training and supervision.
- Selling products and services to customers, providing product information and managing customer enquiries, feedback and escalated complaints.
- Maintaining accurate records of stock levels, purchasing activities, sales, cash transactions and financial operations.
- Managing daily cash handling, sales reconciliation, banking and the preparation of financial and operational reports.
- Preparing and monitoring store budgets, controlling expenditure and implementing strategies to improve financial performance.
- Ensuring compliance with franchise operational standards, company policies and head office requirements.
- Maintaining compliance with food safety, hygiene, occupational health and safety regulations and other relevant workplace requirements.
- Analysing sales and operational reports and implementing strategies to improve store efficiency,



customer satisfaction and overall business performance.

Required Skills and Experience

- A minimum of one year of full-time relevant management experience as a Retail Manager, Shop Manager or in an equivalent management position.
- Demonstrated experience in managing retail or hospitality store operations and supervising employees.
- Strong knowledge of stock control, inventory management, purchasing and supplier coordination.
- Experience in sales management, pricing, merchandising and promotional activities.
- Understanding of budgeting, financial management, cash handling and operational reporting.
- Strong leadership, communication and organisational skills.
- A systematic approach to problem-solving and decision-making.
- Excellent time management skills and the ability to manage multiple responsibilities.
- Ability to work independently and take responsibility for the overall management of the store.
- Ability to work effectively in a quick-paced environment and meet business targets.
- Knowledge of food safety, workplace health and safety requirements and company compliance standards.

Qualifications

- A Diploma or higher qualification in Business Management, Retail Management or Hospitality Management is preferred.

Employment Details

Position: Full-Time Retail Manager
Location: Mad Mex, Canberra, ACT
Working Hours: 38 hours per week
Salary: $75,000–$80,000 per annum + 12% Superannuation
Experience: Minimum one year of relevant full-time management experience
Work Authorisation: Applicants must have full Australian working rights. Australian citizens, permanent residents and holders of unrestricted Australian work visas are eligible to apply.

How to Apply

If you have the relevant management experience, leadership capabilities and operational knowledge to successfully manage a retail business, we would love to hear from you.

Apply today and become part of the Mad Mex team!

Pay: $75,000.00 – $80,000.00 per year

Experience:

- shop manager: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Retail Manager (Canberra)
🏢 MAD MEX CANBERRA
📍 Canberra