Department of Health
Ambulance Tasmania
AT - Emergency & Medical Services

Applications must be submitted by Monday 23 November, 2026 11:55 PM

Monday 23 November, 2026 11:55 PM AEST

Award/Classification:

Ambulance Tasmania Award, Manager Level 3

Employment type:

Permanent, full-time

Region:

South

Location:

Ambulance Tasmania is seeking an experienced and strategic leader to oversee the Statewide Communications Centre and radio communications infrastructure. This critical leadership role is responsible for ensuring the delivery of safe, efficient and effective emergency communications services, while providing strategic and operational advice to support organisational priorities

The Role

Ambulance Tasmania is seeking an experienced and strategic leader to oversee the Statewide Communications Centre and radio communications infrastructure. This critical leadership role is responsible for ensuring the delivery of safe, efficient and effective emergency communications services, while providing strategic and operational advice to support organisational priorities. The Director leads the management of financial, human and physical resources, drives service improvement and innovation, and fosters strong partnerships with emergency services and other key stakeholders. As a member of the senior leadership team, the Director plays a pivotal role in shaping the future direction, resilience and performance of emergency communications services across Tasmania.

The Team

The Communications Centre is at the heart of Ambulance Tasmania's service delivery, providing 24-hour emergency call-taking, dispatch and communications support across the state.



The Centre also coordinates non-emergency patient transport and houses Ambulance Tasmania's Secondary Triage and Interfacility Coordination functions, ensuring patients are connected to the most appropriate care pathway and transport resource for their clinical needs.

Working in a agile and high-pressure environment, the team coordinates ambulance resources and supports frontline clinicians to deliver safe, effective and timely care to the Tasmanian community. Working closely with emergency service partners, healthcare providers and operational leaders, the Communications Centre is committed to innovation, operational excellence and continuous improvement to ensure a resilient, responsive and integrated statewide service.

You will need

- Proven experience leading large, complex operational teams in a high-pressure emergency services, healthcare, communications or service delivery environment.
- Strong strategic leadership skills, with the ability to translate organisational priorities into operational outcomes and drive continuous improvement.
- Demonstrated experience managing significant budgets, workforce resources and operational performance across a 24/7 service.
- Exceptional stakeholder engagement and relationship management skills, with the ability to build effective partnerships across government, health and emergency service agencies.
- Experience leading organisational change,



service innovation and the implementation of contemporary technologies and work practices.
- A sound understanding of emergency communications, dispatch, patient transport, secondary triage, interfacility coordination or related service delivery functions.
- Well-developed analytical and decision-making skills, including the ability to manage risk, maintain business continuity and support operational resilience.
- Strong communication skills, with experience preparing executive reports, ministerial correspondence and strategic advice for senior leaders.
- A commitment to fostering a positive workplace culture, developing high-performing teams and promoting safety, quality and accountability.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible(where applicable).

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$184,176 per annum. Our Employer 12% superannuation contribution is on top of this amount.

- Salary range is in accordance with Ambulance Tasmania Agreement 2025

Salary Packaging:

You'll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

- Professional Development Allowance of up to $1000 per annum

Benefits available to eligible candidates

- Travel and relocation assistance support available up to $10,000 for eligible appointees from

📌 Director - Communications Centre (512485) (Australian Capital Territory)
🏢 Tasmanian Government
📍 Australian Capital Territory