A role for someone who knows that a warm welcome is never incidental. It is the beginning of the service journey - the significance of being the first voice heard and first face seen...

About Symbol – Positive Aged Care

Symbol – Positive Aged Care is a privately owned and operated entity of the Peiris Group, a WA-based family office with a strong reputation across the not-for-profit and support services sectors and a growing portfolio of purpose-driven businesses.

Symbol is newly established with a vision to restore warmth, grace and genuine human connection to the delivery of support at home. While the sector has matured significantly in its regulatory and operational capability, we believe there remains an enormous opportunity to combine clinical excellence with true hospitality.

At Symbol, care is delivered with the mindset of hospitality. Every interaction is considered. Every environment is intentional. Every person is treated as a valued individual, not a number. We believe aged care should feel warm, engaging and human. It should create comfort without compromise, professionalism without coldness, and structure without rigidity. Our approach blends clinical excellence with the attentiveness, service standards and emotional intelligence found in the best hospitality experiences. This philosophy shapes how we design spaces, train teams, communicate with families and build community. It ensures care feels personal, dignified and genuinely positive.

And that’s where you come in.

About the Role. About You.

Building something meaningful from the ground up requires courage, capability and conviction. As Symbol’s Front of House,



you are the first voice heard and the first face seen - the living expression of our hospitality philosophy before a single care service is delivered.

This is not a traditional reception role. At Symbol, our Lobby is the first step in our Member’s journey, and how you hold it matters. You will bring warmth to every interaction, composure to every challenge, and genuine attentiveness to every person who walks through our door or reaches us by phone and email. You understand that first impressions are lasting, and you take that responsibility seriously.

You are organised, punctual and instinctively proactive. You know how to manage competing priorities without letting it show. You are the kind of person who notices when something is out of place and fixes it before anyone else does. And you do all of this with grace.

Where You'll Make Your Mark

- Create a welcoming and professional experience for any guest of our office space

- Ensure the office space is presentable at all times

- Efficiently answer, screen and direct incoming phone calls and emails with professionalism and warmth

- Receive and distribute mail, deliveries, and courier items

- Schedule and coordinate appointments and meeting room bookings

- Maintain visitor logs and issue visitor passes where required





- Provide general administrative support including but not limited to data entry, filing and document preparation

- Liaise with internal teams to relay messages and coordinate service logistics

- Ensure sufficient supplies are available for daily operations

- Maintain a high standard of appearance and personal hygiene at all times by adhering to Symbol’s Grooming Guidelines

- Support the Head of Hospitality and Service with day-to-day operations

- Ad-hoc support for Symbol events or functions may be required outside of standard business hours

The Experience You'll Bring

- Previous experience in a reception, administration, or customer-facing role (premium hospitality or healthcare preferred)

- Strong verbal and written communication skills

- Proficiency in Microsoft Office Suite (SharePoint, Outlook, Teams, Word, Excel, etc)

- Professional presentation and interpersonal manner

- Ability to manage competing priorities and remain calm under pressure

- Discretion in handling confidential or sensitive information

What Symbol Brings to You

At Symbol, we believe that our team members are at the core of our success. We offer a range of benefits to support both your personal and professional growth, from exciting development opportunities to competitive compensation, making you feel valued and supported from the moment you join our family.

- Permanent full-time position

- $65,000 to $80,000 per year plus super (relative to experience)

- Supportive and welcoming team culture

- Thorough training and continual support

- Prospect to become a valued long-term member of a growing organisation

📌 Front of House (Receptionist) (Ellenbrook)
🏢 Symbol Group
📍 Ellenbrook