AI Job Summary

- Qualification in human services, social work, behavioural science or community services, or equivalent relevant experience, education and/or

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Role Type

Permanent • Part-time • Associate

Pay Rate

$84,462 AUD – $88,287 AUD (Annum)

Description

Help Older People Find a Pathway to the Support They Need

When accessing support feels overwhelming or the usual pathways aren’t working, having the right person alongside you can make all the difference.

As a Community Connector, you’ll work with older people experiencing complex circumstances to understand what matters to them, explore their options and connect with aged care and community supports.

You’ll need to be resourceful, resilient and persistent, with the creativity to look beyond the obvious solution and find practical ways forward when the system is difficult to navigate.

Why Join ADA Australia?

- $84,462 p.a. (based on 32 hours per week) + super + generous NFP salary packaging
- Flexible hybrid work arrangements
- Meaningful work with genuine community impact
- Varied role combining intensive client support, outreach and community engagement
- Opportunity to build strong networks across Townsville
- Supportive and collaborative team environment

About the Role

You’ll provide specialist, intensive support to older people who need additional assistance to access aged care and other services.

Clients may be experiencing circumstances such as homelessness, mental health challenges, domestic and family violence, financial hardship, hoarding behaviours, substance use or social isolation.

Your work will include:

- Helping clients understand and access aged care and community supports
- Supporting people to navigate My Aged Care and assessment services




- Using assertive outreach to engage people who may not connect through traditional pathways
- Exploring options and addressing barriers with clients
- Connecting people with services that support their broader wellbeing
- Following up as services and supports are established
- Building partnerships with local organisations, community groups and service providers
- Representing ADA Australia at community events, forums and networking activities

Service gaps and systemic limitations mean a client’s preferred outcome may not always be achievable. You’ll need to remain solutions-focused, consider realistic alternatives and recognise that meaningful progress can take different forms.

About You

You’ll be calm, practical and comfortable working with people whose circumstances may not have easy solutions.

You’ll bring:

- A qualification in human services, social work, behavioural science or community services, or an equivalent combination of relevant experience, education and/or training
- Experience working with older people and/or people experiencing complex circumstances
- Strong client engagement, casework, service navigation or outreach skills
- Knowledge of services and supports available to older people, or the ability to develop this knowledge
- Strong problem-solving skills and resourcefulness
- Confidence building relationships with community organisations, service providers and local networks
- Strong written and verbal communication skills
- Sound administration and computer skills

What Success Looks Like





Success won’t always mean finding a solution. It may mean:

- Helping someone who has struggled to engage with services take an important next step
- Finding a workable pathway through a fragmented service system
- Connecting someone with support that improves their circumstances
- Strengthening local connections that make services easier to access in the future

Essential Requirements

- Current driver licence
- Current National Criminal History Certificate
- NDIS Worker Screening Clearance

About ADA Australia

ADA Australia is an independent not-for-profit organisation providing information, education, advocacy and legal services to help older people and people with disability understand and exercise their rights and make informed choices.

Apply Now

If you’re energised by meaningful work, creative problem-solving and the opportunity to make a real difference in people’s lives, we’d love to hear from you. Please submit your current resume outlining your relevant experience and interest in the role.

Applications will be assessed as they are received, so early applications are encouraged.

Applications close 5:00pm, 26 November 2026, unless filled prior.

For more information about ADA Australia, visit adaaustralia.com.au or contact [email protected].

Join an organisation where diversity is celebrated, inclusion is lived, and every voice matters. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQ+ community, and people from culturally and linguistically diverse backgrounds.

Company Overview

ADA Australia are your aged and disability advocates and community legal service, helping older people and people with disability to speak up for their rights and needs.

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