Customer Support Officer | High-Volume Call Centre

Are you a proactive, customer-focused communicator who thrives in a fast-paced setting? We are seeking a motivated ASO3 Officer for an exciting contract opportunity with a leading organization.

If you excel at building rapport, engaging in meaningful conversations, and helping individuals navigate their success journey, this role is for you

In this role, your primary focus will be delivering exceptional customer service through high-volume phone engagements to drive onboarding, retention, and customer success.

High‐Volume Call Operations: Manage high-volume inbound and outbound phone campaigns to engage prospective and current customers.

Customer Advocacy & Barrier Identification: Identify key obstacles preventing individuals from progressing through their journey and offer targeted support solutions.

Systems & Data Integrity: Navigate multiple internal systems simultaneously, maintaining meticulous records and clear case notes.

Insights & Continuous Improvement: Analyse campaign outcomes, identify recurring trends,



and provide actionable reporting to improve processes.

What We Are Looking For

Call Centre Experience: Strong background in high-volume inbound and outbound telephone environments.

Customer Engagement: Proven ability to build rapport quickly, influence positive outcomes, and drive customer retention.

Tech‐Savvy & Detail‐Oriented: Ability to multitask across multiple software platforms while maintaining precise attention to detail.

Analytical Mindset: Demonstrated capability to track outcomes, report on trends, and present clear insights.

To be considered for this role, you MUST possess:

Current Working with Children Check (WWCC)

Current National Police Check (NPC)

Applications without these current clearances will not be processed.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Customer Support Officer/Call Centre | Government (Adelaide)
🏢 Randstad - Public Sector
📍 Adelaide