CSC is seeking an experienced Team Leader, Customer Care to provide operational leadership to its Internal Dispute Resolution function. You will lead a team responsible for managing complex customer complaints, ensuring fair, consistent outcomes within regulatory standards.
You will oversee workflows, performance, and escalation for difficult matters, using complaint insights to identify risks and drive continuous improvement across the organisation.
📌 Remote Customer Care Team Lead (Melbourne)
🏢 Elmo
📍 Melbourne
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