Community Engagement Officer (Identified)

Townsville Aboriginal and Islander Health Service – Townsville QLD

Our Community Engagement Officer (Family Wellbeing) plays a key role in strengthening Aboriginal and Torres Strait Islander families and communities through culturally responsive education, engagement and prevention activities. This position is responsible for the development, coordination and facilitation of group programs, workshops and community activities that increase parenting knowledge, build family resilience, strengthen kinship and community connections, and improve understanding of child development and wellbeing.

Working from a strengths-based and culturally informed perspective, you will support families through early intervention and prevention initiatives, provide information, referrals and practical support, and help connect families with services that promote positive outcomes for children, young people and communities.

The primary focus of this role is to work alongside families and communities to achieve positive outcomes in the following areas

- Building parents' confidence, knowledge and practical skills to support their children's growth, development and wellbeing
- Delivering education and awareness activities that strengthen understanding of child development, parenting and healthy family functioning
- Supporting families to build resilience, enhance protective factors and strengthen their capacity to navigate challenges
- Creating opportunities for families to strengthen connections with kin, community, culture and support networks
- Encouraging participation in community programs, support groups, workshops and local services
- Connecting families to culturally safe supports,



resources and services that meet their individual needs
- Promoting positive outcomes for vulnerable children, young people and families through prevention, education and early intervention initiatives
- Developing strong partnerships with families, community organisations and service providers to improve access to support and drive positive community outcomes

Key Responsibilities and Accountabilities

- Develop, coordinate and facilitate parenting programs, educational workshops, support groups and community engagement activities
- Deliver prevention and early intervention activities that strengthen parenting capability, family wellbeing and community connectedness
- Coordinate community events, promotions, engagement activities and feedback opportunities
- Support the establishment and ongoing facilitation of Family Wellbeing Service support groups
- Provide information, brief interventions, referrals and advocacy for children, young people and families
- Build and maintain positive and respectful relationships with families, community members and key stakeholders
- Collaborate with schools, early childhood services, health providers and community organisations to improve outcomes for families
- Represent TAIHS at community events, forums and stakeholder meetings
- Participate in Family Wellbeing Service team meetings and integrated service delivery activities




- Collect activity data, maintain records and prepare reports as required
- Promote culturally safe practice and positive engagement with Aboriginal and Torres Strait Islander families and communities
- Ensure compliance with Family Wellbeing Service procedures, Human Services Quality Standards and organisational requirements

Required Qualifications and Experience

- Hold a current Blue Card (Queensland Working with Children Check), Queensland C Class Driver Licence, and the ability to successfully pass a National Police Check prior to commencement
- Provide evidence of relevant qualifications and professional registrations (where applicable) prior to commencement
- Demonstrated ability to safely perform the physical requirements of the role
- Experience working with Aboriginal and Torres Strait Islander peoples and communities, with a demonstrated commitment to cultural capability and culturally protected practice
- Previous experience in a community, family support, health or human services role
- Knowledge of child development, parenting frameworks, strengths-based practice and family wellbeing principles
- Ability to work within a case management and family support environment
- Demonstrated ability to work collaboratively within a team, recognising and valuing the skills, knowledge and contributions of others
- Ability to work autonomously and demonstrate initiative, self-motivation, effective time management and solution-focused problem solving
- Competence in the use of Microsoft Office applications, databases, client management systems and other workplace technologies
- Highly developed written, verbal an

📌 Community Engagement Officer (Townsville City)
🏢 Townsville Aboriginal and Islander Health Service
📍 Townsville City