Competitive Salary + Super + NFP Salary Packaging

About Centacare Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals

Location Southport, Gold Coast, QLD, with occasional travel to Brisbane

Employment Type Full-time, Monday to Friday

Salary Competitive salary + Superannuation + Not-for-Profit Salary Packaging + Motor Vehicle Contribution

About the role We are seeking an experienced, values-driven Area Manager to provide operational leadership and oversight across a portfolio of services within the greater Gold Coast region. This role will be part of the Centacare Family and Relationship Services Senior Leadership Team (SLT) and be responsible for ensuring services are safe, effective, financially sustainable and delivered in accordance with contractual, legislative and organisational requirements. You will oversee a number of federal and state funded programs, including the Gold Coast Family Relationship Centre (FRC) and lead a diverse team consisting of service delivery coordinators, practitioners and administrative staff to maintain high-quality service delivery, manage operational performance and build effective partnerships to support positive outcomes for children, individuals and families.

About You You are a capable and collaborative leader with strong operational management experience and a genuine commitment to supporting children,



individuals and families. You bring the ability to lead complex services, develop teams and balance quality service delivery with financial and contractual accountability.

Key Responsibilities

Provide operational leadership and oversight across a portfolio of services, ensuring safe, effective and high-quality service delivery.

Lead, develop and support diverse teams, promoting accountability, collaboration and a positive workplace culture.

Oversee budgets, workforce planning and resource allocation to ensure financial sustainability and effective service operations.

Monitor service performance, funding agreements, reporting obligations and contractual compliance.

Promote evidence-informed, trauma-informed and client-centred practices that prioritise safety and positive outcomes.

Lead service planning, evaluation, continuous improvement and change management initiatives.

Build and maintain strong relationships with government agencies, community organisations, sector partners and internal stakeholders.

Skills and Experience

Ability to articulate a well-developed leadership and management framework, with a demonstrated commitment to effective people and service management.

Minimum five years' experience in management or a comparable senior leadership role, including responsibility for diverse staff teams,



preferably within the not-for-profit sector.

Robust understanding of relevant legislation, regulations and standards, including privacy, family law, child protection, and domestic and family violence requirements.

Demonstrated experience in strategic and operational planning, financial and human resource management, service development and evaluation.

Experience managing services across multiple state and Commonwealth funding agreements, including contractual compliance, performance monitoring and reporting.

Strong practice knowledge of family relationship services, including crisis intervention, domestic and family violence, counselling, and group interventions involving children, couples and families.

Highly developed change management, stakeholder engagement, communication, reporting and computer literacy skills, supported by a commitment to ethical, client-focused and values-driven service delivery.

What We Offer

Competitive Salary:

Competitive salary, including the option to package a motor vehicle for work and private use.

Not-for-Profit Salary Packaging:

Package up to $18,550 of your annual salary tax-free, subject to eligibility and applicable rules, potentially increasing your take-home pay.

Employee Assistance Program:

Access free and confidential counselling and support for you and your eligible family members.

Meaningful Leadership:

Make a positive contribution to your community and services supporting children, individuals and families.

Purpose-Driven Work:

Contribute to an organisation committed to strengthening families and communities.

Work-Life Balance:
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📌 Area Manager (Gold Coast)
🏢 Centacare
📍 Gold Coast