Are you looking to break into the call centre industry or gain valuable office-based customer service experience? If you have a background in

Hospitality

or

Retail , we want to hear from you

We are currently recruiting enthusiastic, customer-focused individuals for a short-term project running

through November . Located conveniently in the Melbourne CBD, this is an ideal opportunity to transition your face-to-face communication skills into a professional corporate call centre environment.

Position Overview Contract Duration:

1 Month (November)

Location:

Melbourne CBD (easily accessible via public transport)

Hours:

Full-Time / Casual shifts available (Monday - Friday)

What You'll Do

Handle inbound and/or outbound customer inquiries with professionalism and empathy.

Update customer details and log interaction notes accurately in our system.

Provide high-level service in a fast-paced team environment.

Apply your hospitality or retail experience to deliver a positive, customer-first experience.

What We're Looking For

Experience:

Previous retail or hospitality background (baristas, floor staff, retail assistants, waitstaff, receptionists, etc.).

No prior call centre experience required

Communication Skills:

Clear, confident verbal communication and strong active listening skills.

Tech Literacy:





Comfortable using computers, navigating multiple software screens, and typing while talking.

Availability:

Full availability to commit to the 1-month contract.

Mandatory Requirements

Police Check:

Must have (or be willing to undergo) a clean National Police Check.

Political Neutrality:

Candidates must maintain strict political neutrality and have no active political affiliations, alignments, or memberships for the duration of this contract.

Work Rights:

Full working rights in Australia.

Why Apply?

Foot in the Door:

Get your foot in the door with a major client and build valuable industry connections.

Future Opportunities:

Potential for further contracts or ongoing opportunities down the track for top performers.

Career Stepping Stone:

Gain legitimate corporate call centre experience to boost your resume.

Excellent Location:

Work in a central Melbourne CBD office close to cafes, trains, and trams.

Supportive Environment:

On-the-job training and team support provided from Day 1.

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📌 Customer Service Representative (Melbourne)
🏢 OracleCMS Gold Coast
📍 Melbourne