Team Leader Enterprise Design Office - Affir... Aboriginal and/or Torres Strait Islander and/or Disability Civil Aviation Safety Authority – Brisbane QLD

CASA is seeking an experienced senior design leader to lead the Enterprise Design Office (EDO) and drive user-centred design, service improvement and organisational transformation.

The Team Leader, EDO leads a specialist team responsible for delivering human-centred design, user research, service design and business improvement initiatives that support CASA's strategic priorities.

Working across the organisation, you will help teams better understand user needs, identify opportunities for improvement and design services, processes and experiences that deliver value for both users and CASA.

This role combines strategic leadership, design practice expertise and stakeholder engagement. You will provide expert advice and oversight to strengthen organisational capability, guide evidence-based decision making and embed enterprise design approaches across the organisation.

Working under broad direction, you will manage complex and sensitive work, exercise a high degree of independence and skilled judgement and collaborate with stakeholders across CASA to develop and implement frameworks, policies, processes and initiatives that support strategic and operational outcomes.

This is an opportunity for an experienced senior designer who is passionate about applying user-centred and service design approaches to large-scale organisational challenges and leading a team that delivers meaningful change and improvement.

Ideal Candidate

Our ideal candidate will demonstrate the following:

Experience leading service design, user experience (UX),



user research or human-centred design functions within a complex organisation.

A proven track record delivering discovery, research and co-design activities that translate user insights into meaningful business and customer outcomes.

Demonstrated experience applying and championing contemporary service design and UX practices, including accessibility, user-centred design, validation through research and testing, and alignment with the Australian Government Digital Service Standard.

The role

CASA is seeking an experienced senior design leader to lead the Enterprise Design Office (EDO) and drive user-centred design, service improvement and organisational transformation.

The Team Leader, EDO leads a specialist team responsible for delivering human-centred design, user research, service design and business improvement initiatives that support CASA's strategic priorities.

Working across the organisation, you will help teams better understand user needs, identify opportunities for improvement and design services, processes and experiences that deliver value for both users and CASA.

This role combines strategic leadership, design practice expertise and stakeholder engagement. You will provide expert advice and oversight to strengthen organisational capability, guide evidence-based decision making and embed enterprise design approaches across the organisation.

Working under broad direction,



you will manage complex and sensitive work, exercise a high degree of independence and professional judgement and collaborate with stakeholders across CASA to develop and implement frameworks, policies, processes and initiatives that support strategic and operational outcomes.

This is an opportunity for an experienced senior designer who is passionate about applying user-centred and service design approaches to large-scale organisational challenges and leading a team that delivers meaningful change and improvement.

Ideal Candidate

Our ideal candidate will demonstrate the following:

Experience leading service design, user experience (UX), user research or human-centred design functions within a complex organisation.

A proven track record delivering discovery, research and co-design activities that translate user insights into meaningful business and customer outcomes.

Demonstrated experience applying and championing contemporary service design and UX practices, including accessibility, user-centred design, validation through research and testing, and alignment with the Australian Government Digital Service Standard.

The key duties of the position include:

Experience, skills and capabilities

This position's key responsibilities include:

Leading the Enterprise Design Office team and providing operational direction, coaching and mentoring to ensure a high level of specialist expertise and performance.

Building a positive, respectful and inclusive team culture aligned with CASA's values.

Contributing to and implementing work plans, priorities and strategies that support organisational objectives and h

📌 Team Leader Enterprise Design Office (Brisbane)
🏢 Civil Aviation Safety Authority
📍 Brisbane