La Vie Hotels & Resorts is currently seeking a Part Time Guest Service Agent to join the team at Holiday Inn & Suites Sydney Bondi Junction, an IHG Hotel, located in the heart of Bondi Junction.

As a Guest Service Agent, you will play an important role in creating memorable guest experiences, providing genuine hospitality and supporting the day-to-day operations of the hotel. This is an exciting opportunity to join a dynamic team and work within a globally recognised hotel brand while enjoying the support of one of the region's leading hotel management companies.

What's on Offer?

- Permanent Part Time position - 20-30 Hours Per Week
- Flexible roster across AM, PM and weekend shifts
- Opportunity to grow your hospitality career within a rapidly expanding hotel management company
- Exposure to the internationally recognised IHG brand
- Competitive hourly rates
- Hotel accommodation and employee benefits
- Supportive and collaborative team environment

What Your Day Will Look Like

As a Guest Service Agent, you will be one of the primary points of contact for guests throughout their stay. You will deliver exceptional service while managing front office responsibilities and assisting across other operational areas when required.

The role offers a variety of responsibilities across the hotel, and you will be expected to assist where required, including with Food & Beverage, cleaning, room inspections and general guest service.

There will be opportunities to work both AM and PM shifts, with an initial focus on front desk operations, including check-ins, check-outs and guest enquiries while learning the hotel's systems, procedures and brand standards.

Key Responsibilities

- Welcome guests with a warm, friendly and professional approach.
- Complete check-in and check-out procedures efficiently and accurately.




- Respond to guest enquiries and requests promptly and effectively.
- Deliver exceptional customer service that exceeds guest expectations.
- Coordinate guest requests with other departments to ensure a seamless experience.
- Manage reservations, room allocations and guest profiles.
- Process payments and maintain accurate financial records.
- Develop a strong understanding of hotel facilities, services and local attractions.
- Work closely with Housekeeping, Maintenance and Food & Beverage teams.
- Handle guest feedback and resolve concerns professionally and empathetically.
- Support Food & Beverage operations when required.
- Assist with cleaning duties and ensure public areas are clean, tidy and presentable.
- Assist with room inspections to help maintain the hotel's presentation and standards.
- Ensure all hotel policies, procedures and safety standards are followed.
- Remain flexible and adaptable to operational requirements and assist with other duties as required.

What We'd Like to See

- Previous experience in Front Office, Guest Services or Hospitality is preferred.
- Experience with Opera Cloud is highly desirable; experience with other Property Management Systems will also be considered.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to multitask and remain calm in a fast-paced environment.
- Confidence using computer systems and hotel technology.




- Adaptable availability across weekdays, weekends and public holidays.
- A willingness to assist across multiple areas of the hotel, including Food & Beverage, cleaning, room inspections and guest service.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Reliable, professional and able to work effectively within a team.
- Full Australian working rights.
- Fluency in English, both written and verbal. Additional languages are advantageous.

About Holiday Inn & Suites Sydney Bondi Junction

Holiday Inn & Suites Sydney Bondi Junction offers guests a convenient location in Sydney's Eastern Suburbs, with easy access to Bondi Beach, Sydney CBD, public transport, shopping, dining and entertainment. The hotel provides modern accommodation and genuine hospitality for both business and leisure travellers.

More About La Vie Hotels & Resorts

La Vie Hotels & Resorts is an owner-centric independent hotel management company that offers a tailored and strategic approach to hotel management across Australia and Asia Pacific. The portfolio includes a diverse collection of hotels, resorts and lifestyle properties operated in partnership with leading international hotel brands.

If you have a passion for hospitality, enjoy creating memorable guest experiences and are looking to take the next step in your hotel career, we would love to hear from you.

Please note: Only candidates with full Australian working rights will be considered.

Pay: From $27.97 per hour

Benefits:

- Employee discount

Application Question(s):

- Do you have working rights for Australia? Please tell us if you are a Resident or your Visa Type.

Experience:

- Guest services: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Guest Service Agent (Bondi Junction)
🏢 Holiday Inn Bondi Junction
📍 Bondi Junction