JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the role

The Hub Operations Lead is the operational backbone of the delivery hub within our Projects and Development space at JLL. This role ensures that the hub runs effectively as a business unit, that projects are properly resourced, governed, and commercially managed and that the Director has the operational visibility needed to manage performance and meet financial targets.

The Hub Operations Lead leverages technology appropriately, designing and implementing improved workflows with clear, tangible benefit, guiding teams towards practical tools and avoiding technology for technology's sake. This is not a delivery role but an enabling one, success is measured by whether the hub is resourced correctly, governance is working, data is reliable, and the Director can make good decisions because they are given positive information.

The Hub Operations Lead leads collaborative problem solving across hubs, working closely with other operations leads, market leads, and project delivery teams towards aligned goals.

Day to day responsibilities

Maintain a current and forward-looking view of resource capacity and project demand across the full hub geography, matching onshore and JBS capacity to project requirements
Use Salesforce/Certinia as the primary pipeline visibility mechanism, owning hub-wide pipeline data quality and ensuring standards are maintained across Market Leads
Identify resourcing constraints or surpluses early and escalate to the Director with a recommended response
Coordinate resourcing across Market Leads within the hub, arbitrating competing demands and identifying cross-market or cross-hub solutions where required
Coordinate with the Client Solutions Team (CST) to ensure growth-originated pipeline is accurately reflected without duplication
Maintain awareness of hub revenue targets,



margin expectations, and key financial drivers, ensuring resourcing decisions are made with reference to commercial impact
Support the Director in preparing hub financial reporting by providing accurate operational data
Oversee compliance with JLL's project delivery framework, HSSE requirements, and governance standards across all markets
Conduct and coordinate project reviews, health checks, and audits, maintaining hub-level registers of project risk, commercial exposure, and compliance status
Manage day-to-day utilisation of JBS resources allocated to the hub, monitoring output quality and identifying opportunities to increase utilisation
Provide regular operational reporting to the Director, resourcing, governance, and pipeline status
Innovate and seek continuous improvement, design and implement improvements and solutions where friction is identified
Foster a culture that is commercially rigorous, client-focused, and people-positive, holding direct reports accountable through clear expectations and honest feedback
Support the identification, development, and retention of talent, including building succession depth
Build and maintain relationships with national leaders across other JLL business lines to facilitate cross-referral and joint client engagement

Key Skills Required

Minimum 10 years of experience in project/construction management, operations, or programme governance, with demonstrated ability to run a business unit operationally
Commercially literate, understands P&L; drivers, margin management, and the link between resourcing decisions and financial outcomes
Experience with resource planning, workforce management, or equivalent capacity management in a professional services or construction environment
Proficiency in Salesforce, Certinia, or equivalent project and pipeline management systems
Strong data discipline and analytical capability, able to synthesise resourcing and pipeline data into clear operational recommendations
Collaborative and enabling operating style




HSEQ governance experience and understanding of project delivery frameworks
Experience working with offshore or blended delivery teams (JBS or equivalent) is an advantage

About us:
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Apply today, quoting job reference number ECREQ536120
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Operations Lead - Northern Hub (Sydney)
🏢 Jll
📍 Sydney