Clinic Reception & Operations Specialist (Hands-On) – Full Time

Empowering Beauty | Ringwood (3134)

Empowering Beauty is a results-driven skin and body clinic specialising in advanced face, body and wellness treatments. We are known for our warm client experience, high standards, and fast-paced environment.

We’re looking for a Clinic Reception & Operations Assistant who is passionate about the beauty industry and wants to grow their career in a professional clinic setting.

This is a hands-on role ideal for someone starting in the industry who wants exposure to clinic operations, client care, and treatment support. Beauty Certificate is preferred but we are willing to train the right person up

*Please Read Before Applying*

This is not a desk-only reception role.

You will be actively involved in daily clinic operations — supporting therapists, preparing treatment rooms, assisting with services, managing bookings, and helping the clinic run smoothly.

You will be on your feet for most of your shift and must enjoy a fast-paced environment.

This is a Full-time position with longer shifts, including late nights and Saturdays. You must be available open-to-close on rostered days.

Your Role (Day-to-Day Responsibilities) Clinic Operations (Core Focus)

- Manage and support the clinic booking system (confirmations, rescheduling, waitlists, diary optimisation)
- Coordinate smooth flow between clients, therapists and treatment rooms
- Prepare, flip and reset treatment rooms to high standards
- Maintain cleanliness and presentation of front-of-house and shared spaces
- Support opening and closing procedures




- Assist with general day-to-day clinic operations

Client Experience & Reception

- Greet and check in clients with warmth and professionalism
- Answer phone enquiries and assist with bookings
- Maintain accurate client records and notes
- Support client follow-ups, reminders and aftercare communication

Treatment & Clinical Support

You will be trained to perform or assist with selected services including:

- Lash lifts
- Spray tans
- Teeth whitening
- LED
- Lymphatic Massages
- Basic Facials
- EMS & Body Contouring (machine setup and client support)

Full training will be provided — we’re looking for the right attitude and willingness to learn.

Sales & Product Support

- Recommend skincare and retail products to clients
- Support in-clinic promotions and offers
- Build confidence in client education and product knowledge

About You

- Passionate about starting a career in the beauty/skin industry
- Holds or completing a Certificate or Diploma in Beauty Therapy or related field
- Naturally organised and proactive
- Enjoys being busy and working in a hands-on environment
- Strong communication and customer service skills
- Confident using computers and booking systems




- High attention to detail and strong work ethic
- Willing to learn, grow and take initiative

Requirements

- Training or completed a Certificate or Diploma in Beauty Therapy (essential)
- Administration, Hospitality or customer service experience preferred
- Availability for late nights (up to 8pm) and Saturdays
- Ability to travel between Ringwood & Alphington clinics
- Driver’s license preferred
- Australian working rights

What We Offer

- Structured entry into the professional beauty industry
- Full training and ongoing support
- Prospect to grow into therapist or senior clinic roles
- Supportive, team-focused environment
- Staff discounts on treatments and products
- No Sundays

Apply Now

Email your resume to [email protected]
@empoweringbeautyau | www.empoweringbeautyau.com

Job Type: Full-time

Pay: $26.00 – $30.00 per hour

Benefits:

- Employee discount

Application Question(s):

- This is a hands-on clinic operations role where you’ll be on your feet most of the day (room set-ups, cleaning, supporting therapists). Are you comfortable with this?
- This role includes performing basic beauty treatments and setting clients up on machines (full training provided). Are you willing to do this?
- Are you currently studying beauty or what certificate have you completed and when?
- This full-time role includes longer shifts, late nights (up to 8pm), Saturdays, and open-to-close shifts. Are you fully available for these (Please note if you can’t we won’t consider your application)?

Work Location: In person

📌 Clinic Reception & Operations Specialist (Hands-On) (Ringwood)
🏢 Empowering Beauty AU
📍 Ringwood